Payments Team Administrator

We're Civica, a global GovTech champion, supporting the needs of citizens and public sector organisations across the world. Through our software and services, we help deliver critical services that improve lives.
As part of our Medical Billing & Collection (MBC) business, we're looking for a Payments Team Administrator to join our team in Amersham. This is an excellent opportunity for someone who enjoys working in a busy office environment, delivering excellent customer service, and ensuring administrative processes run smoothly.
The Role
As a Payments Team Administrator, you'll provide key administrative support to the Payments team, helping to ensure the efficient handling of payments, enquiries, correspondence, and day-to-day office activities.
You'll be the first point of contact for many incoming queries, processing payments, supporting patients and customers, and helping maintain the smooth operation of the wider team.
What You'll Be Doing
Managing and distributing inbound post in a timely manner
Monitoring and responding to the company information mailbox
Taking card payments securely over the telephone
Assisting with customer and patient enquiries
Supporting daily operational activities, including Embassy and ICON processes
Contacting self-pay patients regarding outstanding balances
Scanning, filing, shredding, and maintaining documentation
Providing general administrative and office support as required
Routing calls and enquiries to appropriate account managers and colleagues
Requirements
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Strong IT skills, including Microsoft Office applications
Previous experience in an administrative or office-based role
Excellent organisational skills and attention to detail
Confident and professional telephone manner
Good numeracy and literacy skills
Ability to manage multiple priorities in a busy environment
A positive, can-do attitude and willingness to learn
Professional, trustworthy, and dependable approach
Flexibility and a desire to develop your career
Why Join Us?
At Civica, you'll be part of a collaborative and supportive team where your contribution is valued. We offer opportunities to learn, grow, and develop your career while making a real difference within an organisation that supports essential services.
We are committed to building an inclusive workplace where everyone can thrive and bring their whole selves to work.
Working Arrangement
This is a hybrid role based from our Amersham office, with a blend of office and home working.
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Work arrangement
No