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Job Description – Data Analyst
Location: Kolkata, India
Experience: 3–8 Years
Employment Type: Full Time
Role Overview
We are looking for a detail-oriented and analytical Data Analyst to support business and operational decision-making through data-driven insights. The role involves analyzing operational and customer data, creating dashboards and reports, identifying improvement opportunities, and partnering with stakeholders to drive business outcomes.
Key Responsibilities
Analyze datasets to identify trends, bottlenecks, and process improvement opportunities.
Develop dashboards, reports, and data models to support operational and strategic decisions.
Provide insights to improve customer experience, reduce repeat contacts, and enhance service performance.
Monitor key operational metrics and highlight risks, trends, and opportunities.
Collaborate with business teams and SMEs to validate findings and develop improvement plans.
Translate complex data into actionable recommendations for leadership and operational teams.
Support automation, reporting, and data quality improvement initiatives.
Skills & Experience
Strong analytical and problem-solving skills.
Proficiency in SQL, Python, Advanced Excel, and Power BI/Tableau.
Experience working with operational, customer, or business performance data.
Ability to quickly understand business processes and convert data into actionable insights.
Strong communication and presentation skills for both technical and non-technical audiences.
Detail-oriented, self-driven, and comfortable working with cross-functional teams.
Preferred Qualifications
Bachelor's degree in engineering, Mathematics, Statistics, Data Science, Computer Science, or related field.
Experience with Power BI, SQL Server, Python, or similar analytics tools.
Knowledge of process improvement methodologies (Lean Six Sigma) is an advantage.
Experience in Utilities, Customer Operations, BPS/BPO, or Shared Services environments preferred.
Key Skills
Data Analysis | SQL | Python | Power BI | Tableau | Advanced Excel | Data Visualization | Business Intelligence | Problem Solving | Stakeholder Management
Work arrangement
No
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