Short-Term Rental Specialist-Internal Only

The City of Rockport is seeking a professional, organized, and customer-focused Short-Term Rental Specialist to help administer and support the City’s Short-Term Rental Program.
This position works closely with property owners, property management companies, City departments, and the public to support registration, compliance, tax reporting, inspections, and overall program administration.
If you enjoy working with people, solving problems, staying organized, and helping programs operate fairly and efficiently, this may be the right opportunity for you.
WHAT YOU WILL DO
As the Short-Term Rental Specialist, you will:
Serve as the primary point of contact for short-term rental owners and property management companies.
Assist property owners with STR registration and renewal requirements.
Answer questions regarding City policies, ordinances, procedures, and applicable tax requirements.
Coordinate with the Finance Department regarding tax reporting and remittance.
Research and identify potentially unregistered or non-compliant short-term rental properties.
Prepare reports and documentation related to registration, compliance, and tax remittance.
Coordinate inspections with Code Enforcement and Development Services.
Conduct or assist with site inspections when needed.
Maintain accurate records, files, databases, and correspondence.
Coordinate with the CVB Tourism Manager on reporting, program information, and marketing efforts.
Communicate with property owners regarding deficiencies, deadlines, required corrections, and compliance expectations.
Provide professional and responsive customer service to residents, property owners, visitors, businesses, and members of the public.
Work collaboratively with multiple City departments to resolve issues and support program operations.
WHAT WE’RE LOOKING FOR
We are looking for someone who is:
Professional, approachable, and customer-service oriented.
Highly organized and detail-oriented.
Comfortable managing multiple priorities, deadlines, and follow-up items.
Able to clearly explain rules, policies, procedures, and requirements.
Confident communicating with property owners, businesses, coworkers, and members of the public.
Skilled in research, problem-solving, and finding practical solutions.
Able to apply policies and ordinances consistently and fairly.
Comfortable working independently while also being part of a collaborative team.
Proficient with computers, email, spreadsheets, databases, and other job-related software.
Comfortable working in both an office and field environment.
MINIMUM REQUIREMENTS
High school diploma or equivalent.
Ability to read, write, communicate effectively, and perform basic mathematical calculations.
Sufficient experience to understand and perform the essential duties of the position.
An equivalent combination of education, training, and experience may be considered.
Possession of, or ability to readily obtain, a valid Texas Driver’s License appropriate for the type of vehicle operated.
PREFERRED QUALIFICATIONS
Two or more years of experience in administrative support, customer service, regulatory compliance, code enforcement, property management, permitting, taxation, municipal government, or a related field.
Experience working with the public in a regulatory, permitting, property management, or government environment.
Registered Code Enforcement Officer certification.
WORK ENVIRONMENT & PHYSICAL DEMANDS
This position includes both office and field responsibilities.
The employee will regularly use a computer, telephone, and standard office equipment and may spend extended periods sitting or standing.
Field work may include:
Traveling to properties throughout the City.
Walking on uneven surfaces.
Standing, bending, stooping, crouching, or climbing steps.
Occasionally climbing ladders.
Lifting and carrying light items and occasionally heavier objects.
Working outdoors in varying temperatures and weather conditions.
Exposure to noise, dust, dirt, odors, and other conditions associated with property inspections.
Using appropriate personal protective equipment when necessary.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
WHY THIS ROLE MATTERS
Short-term rentals are an important part of Rockport’s tourism economy and have a direct impact on neighborhoods, visitors, property owners, local businesses, and City services.
The Short-Term Rental Specialist helps ensure the City’s program is organized, responsive, consistent, and fair.
By helping property owners understand City requirements, supporting proper registration and tax reporting, coordinating inspections, and addressing compliance concerns, this position serves as an important connection between the City and the community.
Your work will help support responsible tourism while also protecting the quality of life that makes Rockport a great place to live, work, and visit.
This is an opportunity to help shape and strengthen a growing City program while building positive relationships throughout the community.
JOIN OUR TEAM
If you are organized, dependable, customer-focused, and enjoy solving problems, we encourage you to apply for the Short-Term Rental Specialist position with the City of Rockport.
Bring your attention to detail, communication skills, and commitment to great public service — and make an impact in the Rockport community.
CLICK HERE FOR FULL JOB DESCRIPTION

Employment type
Full-Time

Work arrangement
No