SR ROUTE SUPERVISOR

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.
Key Responsibilities
Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
Serve as the primary point of contact for drivers, customers, dispatch, and operations leadership
Monitor freight movement and communicate shipment updates, delays, and service issues
Support driver scheduling, attendance tracking, and staffing requirements
Ensure drivers are operating safely and in compliance with company policies and DOT regulations
Investigate and resolve transportation, service, and driver-related issues
Provide coaching, training, and performance feedback to drivers
Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
Maintain accurate reports, operational documentation, and compliance records
Support daily dispatch operations and troubleshoot transportation issues as they arise
Collaborate with customer representatives to resolve concerns and support production requirements
Promote a culture of safety, accountability, and customer service
Support continuous improvement initiatives focused on operational efficiency and service performance
Qualifications
Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
Prior leadership or supervisory experience preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced, customer-driven environment
Strong problem-solving and decision-making abilities
Proficiency with Microsoft Excel and other Microsoft Office applications
Ability to lead, coach, and hold employees accountable
Working knowledge of transportation operations and DOT regulations preferred
Strong attention to detail and ability to effectively troubleshoot operational issues
Flexibility to support varying schedules and operational needs