Director Of Off-Site Services

The Director of Off-Site Services oversees all groups whose work is completed primarily off UTAC-operated sites. This includes Solutions, Service, and Certification groups. This role will strengthen core business attributes including customer focus, engineering innovation, entrepreneurial spirit, operational flexibility, and team cohesion. The primary responsibility is to deliver technical support and resources while effectively managing customer expectations. The position requires the capability to manage diverse tasks and assignments across multiple areas. Demonstrating initiative and taking ownership of responsibilities are vital for success in this role. As an integral member of the Group Leadership Team, this position provides support for operations on a global scale.
Essential Duties and Responsibilities:
Full P&L responsibility
Oversee the mechanical and electrical design teams, field services, project managers, and certification group
Manage project managers and customer expectations
Working knowledge of IATF and COFRAC certification requirements
Represent the service group in Senior Leadership meetings
Provide revenue forecasting and budgetary numbers
Provide strategic and technical direction to other UTAC Teams
Work with the Sales group to track down leads and solidify potential sales opportunities
Work with suppliers to meet technical specifications and negotiate pricing and delivery dates
Provide labor estimates and technical descriptions for quotes
Prioritize projects and resources based on timelines and potential business impacts
Conduct performance reviews with employees and managers
Provide monthly group progress reports and accomplishments to the leadership team
Work with the VP and other leaders to cascade company goals and vision to the employees
Make sure that all employees are adhering to UTAC established processes
Provide a safe and comfortable working environment for all employees
Strive for employee and customer satisfaction
Assists in supporting the UTAC culture and values (Integrity, Expertise, and Innovation).
Performs other duties as assigned.
Education and Skill Requirements:
Bachelor’s degree in engineering preferred
Minimum 5 years’ experience in a related role
Minimum 5 years’ experience working with cross functional teams preferred
Proficient with all Microsoft Office applications and the ability to become proficient in any systems that we use (Concur, Kronos, etc.).
Leadership of diverse teams of strong functional experts
Collaboration, negotiation, cross functional working
Experience of embedding a culture of high performance
Tangible proof of building and developing strong key customer relationships
English language fluency required
Commercially astute and operationally aware to maximize opportunities and efficiencies
Demonstrated record of driving results
Strong problem solving, strategic thinking, and analytical skills required
Manage human and material resources to meet targets
Able to relay technical information in a way your audience understands
Demonstrated interpersonal skills and be able to communicate effectively with all levels of employees, customers, and suppliers
Flexibility to support service activity both off-site and outside of normal working hours
Organize and maintain efficiency of personal work area
Working knowledge of the automotive industry preferred
Excellent written and verbal communication skills required
Strong time management, multi-tasking, and organizational skills
Able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals
High level of financial literacy required
Valid driver’s license and reliable vehicle for traveling between multiple work sites as needed
Valid passport and willingness to travel domestically and internationally as needed
Give and accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect
Consistently adhere to, and support all UTAC policies, procedures, and safety regulations
Strong attention to detail required.
Exceptional work ethic and positive attitude required
Self-starter, who can multi-task and possess strong communication skills
Physical Requirements:
Exposure to industry accepted chemicals and noise.
Regularly required to stand, reach, bend and move about the facility.
Able to lift and/or move materials as needed in the performance of assigned duties.
Requirements include, but are not limited to stand, walk, sit, twist, bend, lift, see, speak, hear.
Prolonged periods of sitting at a desk and working on a computer.

Employment type
Full-time

Work arrangement
Hybrid