Network Field Technician

Company: PenTeleData
Shift: Monday, Wednesday and Friday 8AM-4PM: Tuesday and Thursday, 12AM-8AM (on call during off hours on a rotating basis)
Pencor and its subsidiaries are Equal Opportunity Employers
A Network Field Technician is need to install, modify and maintain core and node equipment, as well as, equipment purchased by customers for access to PTD's high-speed network.
PenTeleData’s network spans more than half the state of Pennsylvania, plus locations in Virginia, New York and New Jersey. Travel to these various points of presence will occur on an as needed basis via a company provided vehicle.
Training and tools will be provided. Once training is complete, the successful candidate will be assigned to the rotating on call schedule. Field Technicians work closely with various departments and interface with Telco’s and other third parties.
General Responsibilities Include:
Responding to core and customer issues in a timely fashion as instructed
Providing a high level of technical understanding for PenTeleData’s core and customer networks
Installing Cable and Equipment as required within our core and customer locations
Mentoring other employees as required
Interacting with Telco's and other third parties as needed to resolve installation/repair problems
Effectively communicating with customers and other parties as needed for the resolution of customer or network problems
Returning defective equipment promptly for testing and repair
Effectively using a laptop and other test equipment for testing customer connections and repairing customer / network services
Traveling to various locations within our companies footprint as needed
Other duties as needed
Qualifications:
2-4 Years Electrical Engineering, Computer Science or Telecommunications Degree or Electronic / Electrical Trade School OR 2+ years’ experience working within the Electronics, Computer or Telecommunications Industry
Established Residency in Pennsylvania
Valid PA Driver’s License and good driving record
Valid Real ID or Passport as we sometimes fly employees and/or need them to access government buildings
LAN / WAN Experience
Experience and Knowledge of Cisco Products
Comprehensive understanding of TCP / IP
Understanding the technology behind routers, hubs, switches, transceivers and NIDS
Technical Understanding of Electronica / Electric; basic understanding of 48v DC
Knowledge of Data Transmission Technology - Fiber Optics, Ethernet, telephony and fiber networks
Exceptional Customer Service Skills
Exceptional Communications Skills – oral and written
Excellent Troubleshooting Skills
Ability to work varied hours
Ability to be on call during off hours on a rotating basis
Ability to work nightshift on Tuesdays and Thursdays
Ability to work overtime as required
Ability to use small hand tools
Ability to lift and carry up to at least 50lbs
Ability to travel within our company footprint as needed
INDHP

Employment type
Full-Time

Work arrangement
No