IT & Business Application Support Specialist

IT & Business Application Support Specialist
Montreal, Quebec | Information Technology | Reports to VP, BI and Operations
What if IT support was about more than fixing the problem in front of you?
We're looking for an IT & Business Application Support Specialist who is curious about how things work, enjoys solving problems and doesn't stop at simply getting a user back up and running.
In this role, you'll provide day-to-day technology support to our Quebec employees while also supporting CHG's business applications across Canada. You'll work with Microsoft 365 and other workplace technologies, but you'll also get involved in the systems and applications that support how our business operates.
And when you encounter something you haven't seen before? That's part of the job.
You'll investigate unfamiliar and recurring issues, research solutions, identify ways to prevent problems from happening again and help improve the overall employee technology experience.
What you'll be doing
Supporting employees with hardware, software, access and technology-related issues
Providing user support for CHG's business applications and systems
Investigating unfamiliar, complex and recurring issues
Working with vendors, internal teams and IT leadership to resolve issues
Identifying opportunities to improve processes, system use and the employee technology experience
Creating practical guides, FAQs and other resources that help employees solve problems
Supporting technology implementations, upgrades, testing and rollouts
Sharing user feedback and recurring issues to help shape better technology solutions
Staying current with emerging technologies, including AI-enabled tools, and identifying practical opportunities to improve efficiency and user experience
What we're looking for
You are someone who:
Is technically curious and enjoys figuring things out
Looks for the why behind a problem, not just the immediate fix
Can move comfortably between traditional IT support and business applications
Can explain technical information in a way that makes sense to non-technical users
Is organized, service-oriented and comfortable working independently
Knows when to investigate further and when to escalate
Is fluent in both French and English
You'll also bring:
2–4 years of experience in IT support, business application support, technical support or a related environment
Experience with Microsoft 365 and common workplace technologies
Experience troubleshooting business applications
Experience creating technical documentation or user resources
Experience with ticketing/service desk environments, implementations or process improvements is an asset
Familiarity with applications such as Microsoft 365, SharePoint, Concur, BambooHR, CRM/XRM or similar business systems is an asset
ITIL or similar service management training is an asset
Relevant post-secondary education or technical training is an asset
Why this role?
This is an opportunity to work across both technology and the business. You'll support users, learn how our systems connect to our business processes, investigate problems that don't always come with an obvious answer and contribute to making the technology experience better for employees across Canada.
If you're the kind of person who hears “I've never seen this before” and thinks “Let me figure it out,” we'd like to hear from you.
How to apply
Interested? Please submit your resume today!
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
Accessibility & Equal Opportunity
CHG is committed to providing an inclusive and accessible recruitment process. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.
CHG is committed to employment equity and encourages applications from all qualified candidates. We welcome applications from individuals of all backgrounds and do not discriminate on the basis of any protected ground under applicable human rights legislation.

Employment type
Full-Time

Work arrangement
No