Training Coach II Northwell North

You’re more valuable than ever – And that’s just how we’ll make you feel.
The Training Coach II is an experienced, field-based training professional responsible for delivering, coordinating, and supporting clinical and operational training programs within the assigned market. This role facilitates onboarding, classroom instruction, and in-center training activities to ensure Training Coach and Medical Assistant (MA) learners successfully transition from training to independent active support for Providers in the market.
As an individual contributor, the Training Coach II serves as an additional resource and subject matter expert for their market, who can cover MA shifts as needed. When working as an MA, the expectation is for this individual to provide support to the Providers, Radiologic Technologists, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.
While serving as an MA, individuals selected as a Training Coach II are expected to consistently lead by example and embody the highest standards of performance, professionalism, and accountability. Training Coach IIs serve as role models for their peers, demonstrating excellence in clinical workflows, operational processes, and team collaboration. They are expected to uphold and reinforce organizational expectations, model best practices, and help foster a culture of learning, engagement, and continuous improvement.
Qualifications
Education Required:
High school diploma or equivalent
Licenses/Certifications Required:
Active clinical certification or license (MA, EMT, Paramedic, or LPN)
Required certifications (e.g., BLS)
Work Experience Required:
2+ years of clinical experience in urgent care, outpatient, or similar clinical settings
Prior experience as a Training Coach, Preceptor, or equivalent role
Experience using an Electronic Health Record (EHR)
Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:
Experience supporting onboarding and training programs
Prior experience as a Training Coach, Preceptor, or Super User
Urgent care or multi-site clinic experience
Introductory experience facilitating training or coaching peers
Familiarity with Epic or eClinicalWorks
Knowledge, Skills, and Abilities
This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
This role is patient facing and requires excellent judgment and interpersonal skills.
Knowledge of clinical operations, workflows, patient care standards, and adult learning principles.
Ability to deliver instructor-led, virtual, and hands-on training while reinforcing standardized processes and procedures.
Skill in coaching learners, assessing performance, validating competencies, and providing developmental feedback.
Strong communication and interpersonal skills with the ability to build effective working relationships across all levels of the organization.
Strong organizational, time management, problem-solving, and decision-making skills.
Ability to maintain accurate training records, monitor learner progress, and communicate status, risks, and recommendations.
Proficiency in Microsoft Office Suite, learning management systems (LMS), and other business technologies.
Demonstrated adaptability, professionalism, accountability, and ability to work independently and collaboratively.
Essential Duties and Responsibilities
Training Delivery & Onboarding
Facilitate new hire onboarding, clinical skills training, and workflow education.
Deliver classroom, virtual, and hands-on training; serve as a backup facilitator as needed.
Reinforce standardized workflows, policies, procedures, and best practices.
Provide coaching and feedback to support learner development, readiness, and a positive onboarding experience.
Learner Tracking & Training Administration
Monitor learner attendance, training progress, and completion using established tracking tools.
Communicate learner status, readiness, and concerns to Training and Operations Leadership.
Identify and escalate attendance, performance, or engagement issues that may impact training success.
Maintain accurate training records, assessments, certifications, reports, and related documentation.
Performance Assessment & Skill Validation
Participate in Training Coach candidate interviews and provide job-related feedback.
Observe and assess learner performance in training and clinical environments.
Validate competencies and identify skill gaps or performance concerns.
Recommend additional training, remediation, or "Back to Basics" interventions as needed.
Support learner improvement plans through ongoing coaching, feedback, and skill reinforcement.
Training Operations Support
Support training operations, schedules, program logistics, and assigned training initiatives.
Partner with Training Coaches, Training Leadership, and Operations Leadership to promote training consistency and workforce readiness.
Serve as a resource for training-related reporting, tracking, documentation, and special projects.
Identify training gaps and recommend improvements to training materials, processes, and delivery methods.
Support pilot programs, training initiatives, and process improvement efforts.
Clinical Support
Provide clinical support based on business needs when assigned training responsibilities have been completed.
Maintain required clinical competencies, certifications, and compliance with established quality and patient care standards.