Claims Assessor

Claims Assessor - Starting salary £28500
Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things?
If so, this could be the perfect role for you.
A bit about the job
We’re growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us.
You’ll manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment and providing telephony support, you will help to get the best outcome for the customer.
You’ll support customers during difficult times—whether they’re off work, returning or facing long-term absence. This role involves helping people through treatment, financial stress, or life-changing events so you’ll need to support individuals with empathy and clarity.
You’ll be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing and relationship management to get the best outcomes.
100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.
Skills and experience we’re looking for
Confident on the phone and able to communicate clearly with a range of people.
Strong decision-making skills—you can explain your reasoning and negotiate effectively.
Great at planning, organising and managing your time.
Resilient, adaptable and keen to keep learning.
Experience in insurance or income protection is a bonus, but not essential.
What you’ll get for this role
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary £28500 (depending on location, skills, experience, and qualifications)
Bonus opportunity- 6% of annual salary actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact ananta.rai@aviva.com