Quality Lab Supervisor

The Quality Lab Supervisor leads and oversees quality control operations while managing a team of Quality Assurance Techs who ensure product quality, regulatory compliance, and continuous improvement.
This role combines hands-on technical expertise with supervisory responsibilities to maintain the highest quality standards across all production processes.
Job Responsibilities:
Team Leadership & Management:
Supervise, coach, and develop a team of QA Technicians IIs.
Assign daily work activities, prioritize testing schedules, and manage resource allocation
Conduct performance evaluations, provide feedback, and identify training needs
Foster a culture of Printpack Core Values
Foster Printpack Expectations of our Leaders
Quality Operations:
Oversee hands-on testing of materials using various test equipment and analytical methods
Review and validate test data and analysis performed by team members
Make critical go/no-go decisions for material releases and product approvals
Lead defect containment efforts and coordinate corrective action responses
Technical & Compliance Leadership:
Maintain expertise in testing methodologies, equipment operation, and quality standards
Ensure compliance with company policies, industry regulations, and customer specifications
Oversee calibration programs and equipment maintenance schedules
Serve as a technical escalation point for complex quality issues
Lead investigations into product defects or process failures, implementing Corrective and Preventative Actions.
Participate in internal/external audits to ensure adherence to regulatory standards.
Communication & Collaboration:
Interface with Production, Support Staff, and other departments on quality matters
Communicate test results, quality issues, and recommendations to management
Participate in cross-functional teams for problem-solving and process improvements
Maintain accurate records in computer systems and quality management software
Continuous Improvement:
Lead and participate in safety programs and quality improvement initiatives
Identify opportunities for process optimization and efficiency gains
Drive root cause analysis and implement preventive measures
Support the development and implementation of new testing procedures
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.
To view your rights and government notices, please see the links below:
Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.