Associate, Operations

Who We Are
Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.
Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.
What We're Looking For
We are actively seeking an Operations Associate with a strong understanding of banking operations. In this role, the Operations Associate will be responsible for ensuring that our partners maintain ongoing oversight of their merchants beyond initial underwriting. The Operations Associate will also be responsible for maintaining consistency with established policies and procedures and will assist in ensuring compliance with changes in the Bank’s strategy or LOBs and federal regulations.
Responsibilities:
Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to, NACHA, The Clearing House, CARD Act, CARD BRAND rules, Regulation E, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank
Provide support to cross functional teams in reviewing Third Party Agents to identify the opportunities and risks of the business; sets forth a plan for managing the line of business and controlling its risks; and considers the operational integrity as it relates to the Bank’s policies and procedures
Manage ad hoc project tasks and meet deadlines on project timelines
Accurately assesses the impact of a critical/major incident and provides communication for distribution to appropriate parties with solutions on how to resolve the incident
Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, settlement, ACH, wires, RTP and FedNow
Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks
Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations
Qualifications:
3+ years of banking, risk, payment, and/or credit card industry experience including experience with Card Brand rules and regulations as they relate to disputes, compliance and oversight
Experience working with high-risk merchant verticals and enhanced monitoring of higher risk merchant verticals preferred
Excellent interpersonal and customer service abilities
Ability to work effectively in a multi-task, high-volume environment
Able to manage ad hoc project tasks and meet deadlines on project timelines
Excellent organizational skills
Strong problem-solving skills
Ability to learn products /services and apply knowledge
Excellent oral and written communications skills
Ability to perform job functions accurately and with attention to detail
Maintain confidential customer and Bank information in a responsible and secure manner
#LI-AC1 #LI-Hybrid #LI-Onsite
Salary Range: $80,000.00 - $100,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.