Application Support Analys

Role Description The Application Support Analyst is a part-time, remote role responsible for providing daily technical and application support to internal teams and external stakeholders. The role involves monitoring application performance, responding to user inquiries, diagnosing issues, and escalating complex problems to relevant technical teams when necessary. The analyst will document incidents, maintain knowledge bases, and contribute to continuous improvement of support processes. Daily tasks include troubleshooting functional and technical issues, assisting with configuration changes, and supporting end users during updates and deployments. The role also requires clear communication with non-technical users, collaboration with IT and operations teams, and adherence to service level expectations.
Qualifications
Ability to provide effective Application Support and Technical Support across business-critical systems.
Strong Analytical Skills and Troubleshooting capabilities to identify, assess, and resolve application issues.
Clear and professional Communication skills for interacting with technical and non-technical stakeholders.
Experience with incident management, ticketing systems, and documentation of support activities.
Familiarity with remote support tools and working effectively in a distributed, remote environment.
Basic understanding of databases, integrations, or ERP/CRM platforms is an advantage.
Ability to prioritize tasks, manage time independently, and meet agreed service levels in a part-time role.
Relevant diploma or degree in Information Technology, Computer Science, or a related field, or equivalent experience.

Work arrangement
Yes