Sales Support Specialist

Sales Support Specialist
Cambridge, UK | Full-time or Part-time | Permanent | Hybrid
Salary: £38,000 to £48,000 DOE
The salary range for this role is broad, as we are able to consider varying levels of experience. Any offer made will carefully take into account level of experience (including relevant industry experience), transferable relevant skills and previous relevant achievements.
About us
Riverlane’s mission is to master quantum error correction (QEC) and unlock a new age of human progress. From advances in material and climate science, to complex chemistry simulation for new drug design, quantum computers will help humanity solve some of its most important challenges. But without QEC, the industry’s defining technical challenge, such breakthroughs can never be achieved. Riverlane is the world leader in QEC technology. QEC is a complex problem that requires a range of skills, talent and passion.
Having raised more than $125M in funding to date to accelerate our cutting-edge R&D in quantum error correction (QEC), Riverlane partners with many of the world’s leading quantum hardware providers and government agencies to make fault-tolerant quantum computing a reality. We’re making remarkable progress and growing fast.
About the role
Riverlane is looking for a Sales Support Specialist to join our growing Commercial and go-to-market team in the UK. This role exists to keep the commercial engine running smoothly: clean pipeline data, reliable reporting, and well-coordinated deal admin, so our Business Development team can focus on customers and closing.
You'll work closely with the Commercial team (currently four and growing), acting as the operational backbone across CRM hygiene, sales reporting, finance liaison, and meeting/document coordination. This is a hands-on, detail-oriented role suited to someone who enjoys structure, spreadsheets, and making sure nothing falls through the cracks in a fast-moving scale-up.
Reporting into the Commercial team, this role has the potential to evolve as we scale globally, with scope to grow into a broader sales operations remit over time.
Note: this is an office-based position requiring you to be in our Cambridge office at least four days a week.
Key responsibilities
Pipeline & sales reporting
Own day-to-day hygiene of Salesforce and other CRM tools: keeping opportunities, close dates, and account plans up to date
Check consistency across reporting tools (spreadsheets, account plans, Salesforce) and flag misalignments to the BD team
Support document preparation for tracking sales pipelines, forecasts, and forward-looking revenue, working with the commercial team to reconcile projections
Liaise with Finance on targets for the next 6/12 months, including checking close dates and preparing a clean, reconciled view of current targets
Deal & contract admin
Basic contract support and administration (Q&A, routine amendments, budget updates)
Liaise with Finance on invoicing and documentation after sales closure
Interface with internal support functions (Finance, Legal, PMO) to keep deals moving
Meeting & team coordination
Help prepare agendas for BD-led meetings, coordinating material gathering from BD and other teams
Coordinate meetings, VIP visits, conferences, events, and off-sites
Diary management and travel booking (UK and international) for the team members you support
Provide an operational interface with the Riverlane US, Singapore, and other global teams to keep administrative practices aligned
General
Quickly establish the varying needs of the team members you support and how best to serve them
Establish and maintain first-class working relationships with internal and external stakeholders
Develop a solid understanding of the quantum ecosystem so you can credibly engage with people inside and outside the company
What we need
Experience in a sales support, sales operations, or commercial coordination role
Hands-on experience with a CRM (Salesforce strongly preferred) for data entry, hygiene, and basic reporting
Strong Excel skills for pipeline tracking and reporting; comfortable with Word, PowerPoint, Outlook, and Teams/Zoom
Excellent organisational skills and comfort managing a demanding, changing workload with competing priorities
Excellent written and verbal communication skills
Ability to absorb information quickly and adapt calmly to last-minute change
Self-motivated, proactive, and genuinely enjoys supporting a team through fast-paced change
Even better if…
You have experience working in a start-up or scale-up environment
You have experience working in a marketing, science, or technology setting
You have prior exposure to executive/diary support alongside sales operations work
What can you expect from us
A comprehensive benefits package that includes an annual bonus plan, private medical insurance, life insurance, and a contributory pension scheme
Equity, so that our team can share in the long-term success of Riverlane
28 days annual leave, plus bank holidays and enhanced family leave
A diverse work environment that brings together experts in many fields (including software and hardware development, quantum information theory, physics and maths) and over 20 different nationalities
A learning environment that encourages individual, team and company growth and development, including a regular programme of learning events and training and conference budgets
How to apply
Please upload a CV and covering letter by clicking 'Apply'. Your covering letter should explain why you are applying for the job and what skills and experience you can bring to the role.