IT Support Specialis

Role Description The IT Support Specialist will provide part-time remote support for the company’s technology needs, ensuring that systems and devices used across the business run smoothly. Day-to-day tasks include responding to help desk requests, diagnosing and resolving technical issues, supporting desktop computers and peripheral devices, and maintaining basic IT documentation. The role also involves monitoring system performance, assisting with software installations and updates, and guiding team members through troubleshooting steps in a clear, user-friendly manner. The IT Support Specialist will collaborate with internal stakeholders to improve IT processes and escalate complex issues to external vendors or senior IT resources as needed.
Qualifications
Strong Technical Support and Help Desk Support skills with a focus on responsive, user-centered service.
Proficiency in Troubleshooting and resolving issues related to Desktop Computers.
Foundational knowledge of Information Technology concepts, systems, and best practices.
Experience with remote support tools, ticketing systems, and basic system administration is beneficial.
Excellent communication skills, with the ability to explain technical information in clear, accessible terms.
Organized and detail-oriented, with the ability to manage multiple support requests in a part-time schedule.
Relevant certification or coursework in IT support, computer science, or a related field is an advantage.
Previous experience supporting users in construction, logistics, or similar operational environments is a plus.

Work arrangement
Yes