Operations Executive

Job Description: Operations & Admin Executive
Location: Bangur Nagar, Goregaon West, Mumbai (Work from Office)
Experience: 1–2 years
Joining: Immediate
Laptop: Must have their own
Work Timings: 1:30 PM – 10:30 PM IST, 6 days working
About Mudita
Mudita is a dynamic EdTech company committed to equipping individuals with future-ready skills. Our platform hosts live online workshops, coaching sessions, and training programs, making seamless backend coordination essential. We are looking for an Operations & Client Engagement Executive to manage client interactions, ensure high attendance rates, and streamline operational processes for our live sessions.
Key Responsibilities
✅ Client Engagement & Follow-Ups:
Ensure clients attend scheduled Zoom sessions by sending reminders and follow-ups.
Communicate with clients via WhatsApp, emails, and calls to confirm attendance.
Address client queries and assist them in accessing scheduled sessions.
✅ Live Session Coordination & Support:
Set up Zoom links, manage breakout rooms, and monitor live sessions.
Ensure the smooth execution of online workshops and training sessions.
Track attendance, maintain client engagement reports, and update internal databases.
✅ Backend Operations & Documentation:
Maintain an attendance and engagement tracking system.
Support administrative tasks such as scheduling, reporting, and coordination.
Collaborate with different teams to improve the efficiency of client interactions.
✅ Process Improvement & Communication:
Identify and implement strategies to improve client engagement and attendance.
Coordinate with trainers and internal teams to ensure seamless workflow execution.
Share client feedback and recommend process improvements.
Requirements
✔ 1–2 years of experience in operations, customer support, or coordination roles.
✔ Strong verbal and written communication skills (English & Hindi preferred).
✔ Ability to manage multiple clients and ensure timely follow-ups.
✔ Experience with Zoom, Google Sheets, and CRM tools is an added advantage.
✔ Must be located near Bangur Nagar, Goregaon West, Mumbai, or be willing to commute.
✔ Own laptop is mandatory.
✔ Work from Office (WFO) role – No remote work option.
Why Join Us?
🚀 Be part of a fast-growing EdTech company and gain valuable industry experience.
🎯 Build expertise in client management, coordination, and communication.
📈 Work in a collaborative environment with strong learning and career growth opportunities.

Work arrangement
No