Branch Manager, Dodoma Branch

We are seeking a dynamic and experienced Branch Manager to lead our Branch in Dodoma. As the Manager of our Dodoma branch, you will be responsible for overseeing all aspects of branch operations, driving business growth, and ensuring exceptional customer service while maintaining compliance with banking regulations.
Develop and implement strategies to achieve branch performance targets and business growth objectives
Lead, motivate, and mentor a team of banking professionals to deliver high-quality customer service
Manage the branch's financial performance, including budgeting, forecasting, and expense control
Identify and pursue new business opportunities within the local market
Ensure compliance with all banking regulations, policies, and procedures
Oversee risk management practices and maintain the security of branch operations
Build and maintain strong relationships with key customers and community stakeholders
Collaborate with other departments to implement new products, services, and initiatives
Analyze branch performance data and prepare reports for senior management
Address and resolve complex customer issues and complaints
Type of Qualification: First Degree
Field of Study: Business Commerce, Business Administration, Finance, or a related field
Experience Required
Prior experience in Business Banking /Business Development roles will be added advantage
Minimum of 5 years of experience in banking or financial services, with at least 3 years in a managerial role
Proven track record of successfully leading and developing high-performing teams
Strong financial acumen and experience in managing branch profitability
Excellent communication and interpersonal skills, with the ability to build relationships at all levels
Demonstrated ability to make sound decisions and solve complex problems
In-depth knowledge of banking regulations, compliance requirements, and risk management practices
Proficiency in Microsoft Office and banking software systems
Strong analytical skills and attention to detail
Ability to work in a fast-paced environment and adapt to changing priorities
Fluency in English and Swahili (preferred)
Banking certifications are a plus

Employment type
Full-time

Work arrangement
No