Client Success Representative Bilingual (English & Spanish)

About Bobtail
Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.
We work uniquely at Bobtail, where we value teams over individuals and constantly encourage experimentation and iteration to improve. Teams are given flexibility in working towards a shared purpose and the freedom to decide how they will accomplish their goals.
If you are an out-of-the-box thinker that takes a proactive approach to collaborate with others to solve problems and achieve your goals - we would love to talk to you.
The things we value:
Mission
Teams over individuals
Collaboration
Communication
Iteration
Experimentation and failing fast
Initiative and solutions-oriented approach
Documentation
Data
Mental health and work-life balance
Diversity
Transparency
You should apply if you have:
Customer service experience
At least 6 months tenure in Bobtail
Speak both English & Spanish fluently
Possess excellent verbal and written communication skills
Time management and multitasking skills in order to handle multiple tasks and clients at once
Strong organizational skills and attention to detail
Capable of prioritizing tasks/requests to meet the client & company needs
Ability to work independently and as part of a team.
You will be responsible for:
Act as the first point of contact for company clients
Resolve complaints and prevent additional issues by improving processes.
Build & maintain a good relationship with assigned carriers based on trust and respect
Collaborate with internal departments to fulfill carrier needs
Maintain up-to-date knowledge of assigned accounts
Answer incoming calls from carriers, brokers & potential new clients
Communicate with assigned carriers via email, text, or phone
Benefits
Monthly Mental Break Day
Paid Time Off
Work from home (or wherever)
Parental leave
Creating a diverse and inclusive workplace is Bobtail’s nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities, and perspectives.