IT Graduate — Service Desk & Endpoint Support

IT Graduate — Service Desk & Endpoint Support
Location: [Insert location]Type: Full-time, Graduate / Entry-LevelReports to: IT Service Desk Manager / IT Manager
About the Role
We're looking for an IT Graduate to join our IT Support team, providing first- and second-line technical support across the business. This is a hands-on role covering service desk ticket management, endpoint deployment, and day-to-day infrastructure support — ideal for someone looking to build a broad foundation in enterprise IT.
Key Responsibilities
Log, triage, and manage tickets through to resolution via the IT Service Desk system, ensuring SLAs are met and tickets are kept up to date with clear notes
Provide first-line technical support to end users, escalating complex issues where appropriate
Manage and maintain endpoints (laptops, desktops, mobile devices) using endpoint management tooling (e.g. Intune, SCCM, or similar)
Build, image, and configure new laptops and desktops ready for deployment
Install, configure, and troubleshoot business software and applications
Perform network patching and basic cabling/connectivity tasks in comms rooms and office areas
Administer and support Microsoft Office 365, including user account management, mailbox administration, Teams, SharePoint, and OneDrive
Maintain accurate asset records for hardware and software
Support onboarding/offboarding processes, including account setup and equipment provisioning
Follow and contribute to IT documentation, knowledge base articles, and standard operating procedures
Adhere to IT security and data protection policies at all times
Requirements
Degree (or equivalent) in IT, Computer Science, or a related field — or demonstrable practical experience
Strong written and verbal English communication skills, with the ability to explain technical issues clearly to non-technical users
Good understanding of Windows operating systems and common productivity software
Basic understanding of networking concepts (IP addressing, patching, switches)
Familiarity with Microsoft 365 administration
A methodical, customer-focused approach to problem-solving
Willingness to learn and take on new challenges in a fast-paced environment
Desirable
ITIL Foundation certification (or working knowledge of ITIL processes)
Experience with endpoint/device management platforms (Intune, SCCM, Jamf, etc.)
Exposure to Active Directory / Entra ID
Basic scripting or automation experience (e.g. PowerShell)
Any relevant certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals)
What We Offer
Structured onboarding and ongoing training/certification support
Clear progression path within the IT team
[Insert benefits: salary, holidays, pension, etc.]

Employment type
Permanent, Full Time

Work arrangement
No