Front Desk Agent

Pay Rate: $16.50/hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.
What you will do as Front Desk Agent:
The Front Desk Agent is the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in‑house, and departing guests. This role ensures the smooth daily operation of the front desk by delivering seamless registration experiences, attentive service, and accurate financial transactions. Front Desk Agents embody the property’s service culture by anticipating guest needs, resolving concerns with confidence, and collaborating across departments to deliver exceptional hospitality. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.
As a Front Desk Agent, you will:
Warmly greets guests, manages check‑in and check‑out processes, and assigns accommodations in accordance with established procedures.
Provides personalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required.
Demonstrates empowerment in resolving guest concerns, taking ownership of service recovery to ensure satisfaction.
Performs cashiering functions including settling folios, processing payments, and posting charges accurately.
Handles reservations, confirmations, and modifications with attention to detail and efficiency.
Transmits and receives guest communications via phone, email, text, and in‑person interactions with professionalism.
Upholds service standards and property‑specific guidelines at all times.
Maintains grooming and appearance standards to reflect the property’s brand image.
Partners with housekeeping, concierge, and other departments to ensure guest and owner needs are met seamlessly.
Actively promotes room upgrades and property amenities in alignment with availability and pricing guidelines.
Projects an approachable, enthusiastic demeanor with positive tone, volume, and inflection in all guest interactions.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
Schedule: Must work weekends and holidays, including night shifts (all shifts, including 3rd shift).
Previous experience in customer service or hospitality preferred but not required.
Experience handling cash, credit card transactions, or using a point-of-sale system is helpful.
Comfortable using phones and basic computer systems.
Additional hospitality or customer service training is a plus.
Availability for potential overtime.
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Employment type
Part-time

Work arrangement
No