Manager, Business Process Controls and Quality

Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future, we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centres in China, North America, the Philippines and Scotland.
Essential Responsibilities:
Oversee the development, implementation, and continuous refinement of internal controls, policies, and work instructions across DBS processes to ensure compliance with industry standards and regulatory requirements.
Lead a team of specialists to enhance operational efficiencies, mitigate risks, increase quality of service delivery, and ensure that controls are integrated seamlessly with business operations.
Conduct comprehensive risk assessments and reviews of DBS processes, identifying areas of vulnerability and implementing corrective actions to reduce the number of audit findings.
Develop training materials to educate DBS employees on compliance requirements, internal controls, and risk management practices, promoting a culture of accountability and continuous improvement.
Propose innovative solutions to enhance productivity and reduce costs.
Foster strong relationships with external regulators and auditors, ensuring that the organization meets all compliance requirements and adapts to new regulations proactively.
Coordinate with and provide support to internal and/or external auditors during local audits of DBS
locations and operating companies and ensure compliance with Dover’s Core Internal Controls (CIC).
Liaison and partner with local DBS IT resources and other financial system owners to ensure that the appropriate IT general controls are in place and designed and operating effectively.
Monitor and report on the performance of business process controls, providing regular updates to DBS Leadership on key risks, compliance issues, and improvement initiatives.
Support any new DBS financial system implementations or changes to existing DBS financial systems by ensuring that appropriate change management and other IT general controls are implemented and operate effectively. Support the adoption of technology solutions, such as ERP systems and automation tools, to streamline operations and enhance the effectiveness of business process controls.
Monitor existing controls environment, and coordinate with DBS process owners to ensure that controls are performed timely and consistently within the frequency and other requirements documented in the local CIC listing.
Manage and deliver timely remediation for any identified control deficiencies
Perform strategic ad-hoc projects as needed
Qualifications:
Bachelor’s degree in Accounting, Business Management or related field preferred
Strong understanding of US GAAP, Sarbanes-Oxley, COSO framework, and leading business practices
12+ years relevant experience in Finance and/or 2 years in Audit, either within the Big 4 Audit Firm or in a multi-national organization.
Prior experience within Risk & Compliance or Internal Control role, finance experience is preferred
Prior experience with financial systems and assessing and/or implementing related IT controls
Energetic, self-starter and strong focus on continuous improvement initiatives
Ability to multi-task and demonstrate strong project management skills
Strong oral and written communication skills
Flexibility to adapt to an ever-changing and improving environment
High level of proficiency in Microsoft Office products Ability to manage multiple teams and workstreams, including offshore resources (e.g. Suzhou, China)
Preferred Qualifications:
Strong executive presence and ability to build and maintain productive working relationships with a variety of stakeholders
Ability to influence an organization into best practices through change management
Ability to prioritize and multi-task in a fast-paced environment
Self-directed, positive and ethical role model who is able to work with minimal supervision
Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards
COMPANY OVERVIEW
Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer and solutions provider based in Illinois, U.S.A. with annual revenue of over US$8 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove, Illinois; Suzhou, China; Cebu, Philippines;
Bucharest, Romania; and Bangalore, India; DBS centers operate across the globe to maximize service to our operating companies.
Dover Corporation delivers innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.