AVP, Technology Lead - Digital

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Role Summary
The AVP Technology Lead – Digital is a strategic technology leader responsible for enabling, scaling, and modernizing Sun Life Canada’s shared digital platforms that support secure, connected, and frictionless Client and advisor experiences. This role provides technology leadership across core digital assets including Secure Web, Public Web, & Secure Mobile, and related enablement platforms such as client identity and access management, and an internal design system.
The role combines strategic leadership, technical oversight, people leadership, delivery execution, operational accountability, and vendor/financial management to drive technology excellence and measurable business value. The AVP partners closely with Product, Client Experience, Architecture, Cybersecurity, Operations, Engineering, and Business leaders to ensure digital assets are resilient, scalable, secure, reusable, and aligned to enterprise priorities.
This role operates in a complex, high-visibility environment where digital platform reliability, modernization, and cross-business enablement are critical to Client outcomes. The leader must be able to bring clarity to a broad mandate, make decisions in ambiguity, and build a high-performing technology organization that balances speed, stability, security, and long-term platform health.
What will you do?
1. Technology Strategy, Platform Enablement & Engineering
Shape, communicate, and align the digital technology strategy across business units, ensuring it supports near-term delivery commitments and longer-term modernization objectives.
Partner with Business Leads, Product, Client Experience, Architecture, Cybersecurity, Operations, and Enterprise Technology to define platform roadmaps, OKRs, sequencing, and investment priorities.
Provide thought leadership on the evolution of shared digital platforms, including identity, web, mobile, integration, data enablement, and reusable digital capabilities.
Promote technology stack standards, modern engineering practices, automation, and architectural discipline, balancing build vs. buy vs. partner decisions in a complex technology ecosystem.
Ensure design and engineering decisions account for reusability, scalability, security, maintainability, accessibility, and technical debt reduction.
Create the conditions for exceptional digital experiences by enabling business and product teams with reliable, scalable, secure, and reusable platforms.
2. Platform Delivery & Execution
Accountable for end-to-end delivery of digital platform capabilities, including oversight of internal delivery teams, vendors, system integrators, and total cost of ownership.
Drive delivery excellence by improving velocity, quality, reliability, predictability, and agile maturity across multiple squads.
Track delivery metrics, identify bottlenecks, and implement targeted productivity and delivery maturity improvements.
Serve as the primary escalation point for platform, delivery, vendor, and dependency-related issues, enabling rapid resolution in a complex environment.
Ensure delivery is integrated across product, architecture, engineering, operations, cybersecurity, and business priorities.
Embed test-and-learn, automation, and continuous improvement practices to improve speed, quality, and sustainability.
3. People Leadership & Capability Development
Lead, mentor, and develop technology leaders and teams, fostering a collaborative, inclusive, accountable, and execution-focused culture.
Design and optimize team structures to support clear ownership, delivery outcomes, modernization priorities, and clear accountabilities.
Partner with Chapter, Engineering, Product, and Business leaders on workforce planning, role clarity, succession planning, and capability development.
Build internal capability in digital engineering, enablement, agile delivery, vendor management, and operational excellence.
Coach leaders to manage performance effectively, clarify ownership, and build resilient teams through change and transformation.
4. Financial & Vendor Management
Lead budget management, including annual planning, cost tracking, capitalization, forecasting, and investment prioritization.
Manage strategic vendor and system integrator relationships, holding partners accountable for delivery quality, outcomes, knowledge transfer, and value realization.
Drive cost transparency and technology spend optimization across applications, infrastructure, security, vendor, and platform investments.
Identify opportunities to reduce long-term dependency on external partners while strengthening internal platform ownership and capability.
5. Operational Excellence, Risk & Security
Ensure stability, security, technology currency, resiliency, and end-of-life decommissioning for applications within scope.
Establish governance processes that balance speed of delivery with risk management, audit, regulatory, cybersecurity, and control requirements.
Partner with Application Operations to ensure effective incident management, change management, disaster recovery, and business continuity planning.
Proactively manage operational risk, application health, technical debt, and service reliability across shared digital capabilities.
6. Cross-Functional Collaboration & Stakeholder Engagement
Act as a strategic technology partner to leaders across Product, Client Experience, Business, Operations, Architecture, Cybersecurity, and Enterprise Technology.