Endpoint Infrastructure and AVD Engineer - Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Position Description
Working with current and prospective clients of the Firm, use your talent to implement and manage endpoint computing infrastructure, provide training to technical and non-technical staff, and troubleshoot technical issues for a variety of companies. Learn and grow your credentials by attending professional conferences, obtain certifications to expand your professional knowledge of Endpoint Infrastructure. The Endpoint Infrastructure Engineer will work as a business advisor to provide timely, high quality client service to our mid-market clientele. The successful candidate will have excellent communication skills (written and oral), problem solving skills, a strong work ethic, and good client relations.
Responsibilities include:
Perform the implementation, configuration, and administration of endpoint infrastructure at client sites
Serve as a national resource and escalation point for projects across all regions
Identifying and escalating cross selling opportunities
Establishing rapport and trust with key client decision makers
Excellent verbal, written and interpersonal communication skills and ability to interact with external clients
Ability to multi-task and manage a variety of projects at once
Basic Qualifications:
Minimum one to three years' experience with related endpoint infrastructure technologies such as SCCM, Intune, AVD, Jamf, AWS Workspace, and MDT.
Preferred Qualifications:
IT consulting experience with mid-market clients a plus
Microsoft or other similar manufacturer specific certifications
SCCM, MDT and Intune implementation and administration experience
AVD implementation and administration experience
Office365/Microsoft365 implementation and administration experience
Application packaging experience is a plus
Experience with MDM solutions is a plus
Scripting experience (Powershell, Batch, VB) is a plus
Windows 10/11 deployment and migration experience
Strong customer service orientation
Strong problem solving skills and ability to provide hands-on technical support
Ability to work both independently and as part of a larger team
Willingness to work out of various client offices
Willingness to travel throughout the country area as needed
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $62,800 - $103,400
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.