Senior Commerce Consultant

Job Description:
We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.
We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
Job Description
Lead discovery sessions and requirements gathering to identify business objectives, KPIs, and technical needs
Design end-to-end customer journeys and recommend platform features, integrations, and customizations
Translates business goals into actionable product strategies and roadmaps, aligning cross-functional teams around a shared vision
Translate business requirements into functional specifications, user stories, and solution designs
Collaborate with solution architects, UX/UI designers, and developers to ensure successful implementation
Provide commerce platform expertise, including catalog structure, checkout flow, personalization, and integrations (ERP, CRM, OMS)
Act as the primary point of contact for clients, building trusted relationships and guiding them through complex digital transformations
Support pre-sales activities including RFP responses, project estimation, and solution presentations
Mentor junior consultants and contribute to internal knowledge sharing and continuous improvement
Requirements:
Bachelor's or Master’s degree in Business, Computer Science, Marketing, or a related field
5+ years of experience in digital commerce consulting or similar roles
Deep knowledge of one or more enterprise commerce platforms (e.g., Salesforce Commerce Cloud B2C/B2B, Adobe Commerce/Magento, Shopify Plus, commercetools, or others)
Strong understanding of commerce processes including catalog management, pricing, promotions, checkout, and fulfillment
Experience with headless commerce architectures, APIs, and microservices is a strong plus
Excellent communication, presentation, and stakeholder management skills
Ability to lead cross-functional workshops and translate complex business needs into actionable plans
Experience with agile methodologies and tools like JIRA, Confluence, Figma
Preferred Qualifications:
Salesforce B2C/B2B Commerce certifications (or equivalent for other platforms)
Experience in international commerce projects
Familiarity with CMS, PIM, or CDP integrations
Why choose Merkle?
Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.
Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.
Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.
What’s in It for You?
Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options. Hybrid working – we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office.
Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.
*many more attractive benefits are waiting for you, for more details regarding additional benefits, please ask your recruiter
Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.
*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."
We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.
#LI-MERKLE
Location:
Belgrade
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent