Retail Operations Specialist

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.
Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).
Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.
Responsibilities
Provide guidance, support and conflict resolution to team members, which includes adhering to Texas Capital Bank guidelines, policies and procedures and applicable laws
Build influence and aid in execution of operational excellence for all financial centers and support daily operational needs
Ability to facilitate cross team collaboration, provide feedback, operational and administrative support for Regional Operations Manager and Director of Retail
Aid in the execution of various audits, providing feedback, support, and updates to Regional Retail Managers and internal risk partners
Aid in the development and support of training efforts within retail division by maintaining a properly cross-trained staff
Support for creation, modification and ongoing review of processes, procedures and training material for the department that support including operational changes and enhancements
Take initiative, execute, and oversee special projects as needed
Coordinate operational issues including automation and equipment needs, workflow and transaction integrity
Test and analyze system enhancements and upgrades
Prepare, maintain and distribute various reports
Qualifications
5+ years in Retail Banking, Retail management experience preferred
Bachelor’s degree in finance, Accounting, Business or equivalent work experience preferred
Knowledge of bank security protocols, all financial center operations, client solutions, client service and sales.
Effective team player with ability to work in a fast-paced, highly collaborative environment.
Ability to effectively multi-task, manage time and competing priorities
Ability to exercise independent judgment, deescalating concerns and implementing creative solutions to complex situations.
Must possess willingness to assume ownership of assigned tasks, demonstrating a sense of urgency and commitment to resolution in an accurate and timely manner
Ability to demonstrate strong leadership skills through change management efforts for the Retail environment
Ability to travel to multiple Financial Center sites to support various initiatives and continuous training efforts
Strong technical proficiency in the use of MS Office, PowerBI, SalesForce, FISERV and various data/financial analytic reporting
Exceptional writing, interpersonal and communication skills
Ability to travel to multiple Financial Center sites to support various initiatives and continuous training efforts
Day and Overnight Travel Required: 30% +/-
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.