Customer Service Representative

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Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.
Job Summary
This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.
Job Location
This role will be located at our plant in Auburn, WA.
Job Responsibilities
Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
Perform administrative duties for all steps of the departments
Answer incoming customer telephone calls in a courteous and professional manner
Support operations by organizing and implementing administrative systems
Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e­mail in a timely and courteous manner
Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
Receive, record, and route customer concerns/changes in appropriate manner
Answer customer inquiries and provides appropriate technical and/or product related information
Contact customers when necessary to follow up on customer issues or orders
Obtain customer feedback information
Effectively communicate customer issues and concerns to all applicable internal staff members
Document all contacts, actions, and responses in customer database
Organize and maintain the file system; file correspondence and other records
Maintain working knowledge of products and/or services
Prepare reports and correspondence as needed
Other duties may be assigned as needed
Job Requirements
High school diploma / equivalent
2+ years related experience
Excellent verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong organizational skills; able to manage priorities and workflow
Able to work independently and as a member of various teams
Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
Able to perform diversified clerical functions and basic accounting procedures
Experience in the construction industry is preferred
Compensation
Hourly target range is $30.00 to $35.00
Yearly bonus eligible

Employment type
Full Time