*Shift Lead - Joy Thru Madera

Kuppa Joy Shift Lead
At Kuppa Joy, our mission is to Love God, Love People, Love Coffee. For over a decade, we’ve used coffee as a way to connect with our community, foster meaningful relationships, and pursue excellence in everything we do.
While faith is not a requirement for employment, our culture is rooted in growth, integrity, hospitality, accountability, and continuous improvement. We are building something special—and we’re looking for leaders who take ownership of their shifts, care deeply about people, and lead by example.
The Shift Lead plays a key leadership role in executing daily operations and supporting the store management team.
This role is responsible for leading shifts, delegating tasks, coaching team members, and ensuring the Kuppa Joy experience is consistently delivered. The Shift Lead helps maintain operational standards and creates a positive, high-performing team environment during each shift.
Shift Leads model Kuppa Joy values and help drive excellence across all five operational pillars: Customer Service,
Food & Drink Quality, Cleanliness, Teamwork, and Asset Protection.
This position is ideal for a dependable, hands-on leader who thrives in a fast-paced environment and is ready to grow into higher levels of leadership.
Essential Duties & Responsibilities
Responsibilities and essential job functions include, but are not limited to:
Customer Service & Hospitality
Lead by example to deliver exceptional customer service. Create meaningful customer interactions, set the tone for the shift, and coach team members to prioritize connection and engagement.
Food & Drink Quality
Ensure all beverages and food items meet Kuppa Joy standards by following recipes, presentation guidelines, and quality expectations. Support training and provide real-time coaching to maintain consistency.
Cleanliness
Maintain a clean, organized, and visually appealing café. Delegate and execute cleaning tasks throughout the shift and ensure both front and back of house meet company standards.
Teamwork
Lead the floor during assigned shifts by delegating tasks, maintaining flow, and supporting team performance. Provide clear, respectful, and timely coaching to develop team members and improve performance.
Asset Protection
Follow all company policies and procedures related to cash handling, safety, and security. Communicate operational needs, report issues, and support smooth day-to-day operations.
This job description is intended to describe the general level of work being performed and is not an exhaustive list of all responsibilities. Team members may be asked to perform additional duties as needed.
Compliance & Standards
Follow all health, safety, and sanitation guidelines
Adhere to company policies outlined in the Employee Handbook
Complete required trainings and certifications in a timely manner
Physical & Scheduling Requirements (Essential Functions)
Stand for extended periods of time
Perform repetitive tasks
Lift and carry items weighing up to 40 pounds
Work in a fast-paced café or joy thru environment
Qualifications & Attributes
We are looking for candidates who demonstrate:
Leadership presence and accountability
Strong communication and coaching skills
Ability to stay composed and make decisions under pressure
Reliability, punctuality, and attention to detail
Ability to lead peers respectfully and professionally
Coachability and openness to feedback
A positive, approachable, and professional demeanor
Desire to grow into higher leadership roles
Experience & Eligibility Requirements
Internal Applicants
To be considered for the Shift Lead role internally, candidates must:
Have a minimum of 4 months experience as a Kuppa Joy Barista
Be in good standing - no progressive discipline within last 90 days
Be consistently meeting or exceeding performance expectations
Demonstrate leadership maturity, reliability, and ownership of their current role
Be available to work a minimum of 25 hours per week and meet the business needs with one opening and one closing
Availability on Saturdays, weekends, and holidays as required
External Applicants
To be considered for the Shift Lead role externally, candidates must:
Have prior leadership or supervisory experience
Demonstrate the ability to lead, coach, and hold others accountable
Show strong communication and problem-solving skills
Be available to work a minimum of

Employment type
Full-Time/Part-Time

Work arrangement
No