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The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a TOC UI Platform Support you will support cloud operations within our Infrastructure practice, monitoring and troubleshooting UiPath Orchestrator, unattended robots, queues, alerts, and scheduled jobs to help keep automation services running smoothly. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build meaningful client connections, and guide junior team members while growing your technical skills and professional brand. In this role at PwC Acceleration Center India, you will handle incident triage, service requests, health checks, deployments, rollback activities, and documentation updates across a technical operations environment, bringing structure to shifting priorities and supporting reliable service delivery.
Responsibilities
Monitoring UiPath Orchestrator, unattended robots, queues, and scheduled jobs for availability and execution during coverage hours
Triageing alerts for failed jobs, faulted transactions, queue backlogs, robot disconnections, and capacity thresholds
Routing RPA incidents into the ITSM platform for creation, assignment, and tracking
Performing scheduled health checks of the RPA environment and documenting exceptions
Receiving, prioritizing, and resolving incidents affecting the RPA environment using the defined priority matrix
Restarting failed jobs, reprocessing faulted queue items, and clearing blocking conditions using documented runbooks
Escalating product defects to the UiPath vendor and tracking vendor cases through closure
Escalating business logic, source data, or upstream application issues to the process owner or service tower
Fulfilling service requests for scheduling changes, queue management, and robot or asset configuration
Administering UiPath Orchestrator components, including folders, robots, assets, credentials, queues, triggers, and schedules
Deploying and rolling back automation packages following the change control process
Updating runbooks, monitoring configuration, and support documentation for the RPA environment
Reporting incident volumes, service level performance, execution success rates, and recurring failure themes
Performing root cause analysis on repeat failures and recommending remediation actions
Identifying opportunities to reduce failure volume and manual intervention within cloud operations
What You Must Have
At least a Bachelor's degree
At least 5+ years of experience in TOC UI Path Supporting UiPath Orchestrator, robots, queues, and schedules
Oral and written proficiency in English required
What Sets You Apart
UiPath Certified Professional Automation Developer Associate or Professional
ITIL Ver. 5 Foundations certification
Supporting UiPath Orchestrator, robots, queues, and schedules
Administering incident triage, escalation, and vendor case tracking
Troubleshooting automation failures, backlog issues, and capacity thresholds
Maintaining runbooks, monitoring tools, and support documentation
Collaborating across technical operations, change control, and service requests
Work arrangement
No
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