Account Manager

ROLE: ACCOUNT MANAGER
TEAM: ACCOUNTS
LOCATION: TORONTO (HYBRID)
COMPANY OVERVIEW:
Salt XC is an agency driven by the philosophy of Experiential Commerce™, our unique framework for designing better consumer experiences that earn attention and drive action. We take an integrated approach that connects a brand’s consumer’s online and offline experiences through data, media and the memorable moments that drive brand transactions.
ROLE OVERVIEW:
Account Managers are responsible for overseeing small to large size programs, and the cross-functional teams that contribute to program development & execution. The Account Manager acts as a client advocate and works with internal departments to ensure that client needs are understood and satisfied. You may assist with selling-in programs, day-to-day program management, overcoming client challenges, collecting and analyzing data, and improving the overall client experience.
To succeed in this position, you should have exceptional communication and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients.
This is currently a Hybrid work opportunity with 2 days in office required at our Salt Toronto Head Office.
RESPONSIBILTIES:
Client Relations
Building relationships with clients based on trust and respect
Producing and executing on behalf of clients with excellence
Production & execution may require work to be performed in-field, or in the office, and will vary on a program-by-program basis
Communicating with clients to understand their needs and deliver this information back to your direct manager and/or team
Maintaining updated knowledge of client products and services
Identifying and informing on industry trends
Collecting and analyzing data to learn more about consumer behavior, before the program and afterward
Acting as an extension of your client throughout the planning, execution, and wrap-up phases – always keeping your client top of mind.
Team
Collaborate with internal Salt departments to facilitate client need fulfillment
Work with your manager to develop a team of executors to support you where/when required
Training, leading and managing Brand Ambassadors, Coordinators and/or Account Executives (program & team dependant)
Liaising with your manager on a regular basis, ensuring they are aware of your activities, informed on client updates, and can support you as required
Financial
Understanding agency pricing model
Building small, medium & large sized program budgets
Reconciling all sizes of program budgets; staying in close contact with the finance team as required
Staying on budget in all circumstances, and ability to recognize when a budget may not be sufficient and communicating this to your manager
Ability to review budgets with clients, providing detailed overview of budget breakdown and pricing rationale
Supporting with driving business growth in an effort to reach objectives
Business Operations
Overcoming challenges and making suggestions to improve processes
Supporting teams and committees within Salt to create positive culture and test/implement new policies, processes and procedures
Supporting your team with ancillary projects that support either the client or Salt on a daily basis
EXPERIENCE & SKILLS
4 - 5 years’ experience in the marketing industry, with experience executing programs on behalf of a client
Exceptional verbal and written communication skills
Adaptability and strong problem-solving skills
Experience managing program budgets
Excellent active listening skills
Experience presenting in front of internal and external teams
Ability to build rapport and collaborate with others both internally and externally
Proven organizational skills
Understanding. Of consumer behaviours and industry trends
Strong foundational technology skills – familiarity with O365, social. & digital media
Passion for marketing and partnerships
SALT’S VALUE
Salt of the Earth: We aspire to be good people. People who are humble, hardworking, honest and kind to one another. People who are fun to work with, who trust and are respectful of each other.
Do What's Right: We don’t believe in taking shortcuts. We believe in doing what is right, not what is easy or expected.
Earn It: We believe in rolling up our sleeves and not being afraid of hard work. We want to earn the respect of others, the results we deliver and the praise we receive.
Make things Better: We aspire to leave things better than we found them and are always looking for a better way. Great ideas come from anywhere, they come from being curious, passionate, solutions-oriented people who care deeply about what we do.
Seek Different Perspectives: We believe in embracing difference; the perspective it brings, how it challenges us, how it spurs creativity, and its ability to make us better.
Compensation
The anticipated annual base salary range for this position is $68,000–$80,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of SALT’s total rewards program.