QA/QC Coordinator

We're looking for a detail-oriented and collaborative **QA/QC Coordinator** to join our quality assurance team. This position is responsible for the continued administration, supervision and monitoring of the adherence of the laboratory operations to the Quality Management System and in conformance with ISO/IEC 17025 and with the policies and procedures set up by Natural Resources Trade Management. This position provides guidance, advises and assists the laboratory on their practices with respect to the requirements of the quality management system and ISO/IEC 17025.
Works with the lab personnel to continuously improve lab products and services.
Maintains appropriate Quality Management System documentation control (electronically and hardcopy) with respect to
accuracy, distribution and retention.
Maintain, monitor and update the standard/chemical log, equipment list for Energy Minerals Labs.
In conjunction with the Laboratory and Operation Supervisors, aids in monitoring and maintaining Proficiency testing and Round
Robin performance for internal and external programs applicable to site testing capabilities.
Liaise with Quality Systems Manager, Operations Manager and Laboratory and Operations Supervisors to report CAPA with
respect to laboratory performance in response to customer complaints, claims and internal non-conformances and maintains
CAPA program to ensure continuous improvement
Under the direction of the Quality Systems Manager, performs internal audits and necessarily follow up according to NAM internal
audit schedule (may involve additional site audits as needed)
Perform special test calculation, data entry and follow up with staff to ensure job completion in a timely manner.
Assist with method development and validations.
Provides back-up/overflow to Administrative Assistant positions as needed.
Support the company code of ethics, quality and safety policies
Assist lab supervisor/ manager to handle safety and quality issues.
May be assigned and coordinate special or ad hoc projects as needed
**Experience**
Minimum 3-5 years of experience in quality assurance, quality control, or inspection coordination
Proven experience in reviewing and summarizing technical quality requirements and contractual specifications
Over 3 years previos experience in laboratory and/or minerals operations is required
Previos experience with ISO/IEC 17025 requirements is preferred
Previous experience sourcing, assessing, and managing quality control resources and inspectors
Demonstrated understanding of quality processes, vendor management, and inspection methodologies
Experience working with multiple stakeholders across different time zones
**Education & Certifications**
Must have: A minimum of a BSc degree (or equivalent)
Must have: Business-grade English language proficiency (C1 level)
Desirable: ISO 17025 Quality Management System (QMS) Internal Auditor certification
Must have: ISO 9001 Quality Management System (QMS) Internal Auditor certification
Desirable: Technical qualifications in quality assurance or related disciplines
**Skills & Knowledge (Essential)**
Highly organized with exceptional ability to prioritize multiple requirements and manage competing deadlines
Strong verbal and written communication skills with confidence in engaging with clients and team members
Advanced proficiency in Microsoft Excel; intermediate proficiency in Word, Outlook, and PowerPoint
Analytical mindset with strong problem-solving abilities and attention to detail
Self-motivated with a proactive approach to identifying and implementing process improvements
Ability to work collaboratively within regional and global team environments, both in-person and virtually
Digital system proficiency and enthusiasm for driving efficiency improvements through technology
Excellent time management and organizational skills with the ability to manage multiple projects simultaneously
**Skills & Knowledge (Desirable)**
Experience with quality management systems and inspection management software
Exposure to SharePoint or similar collaborative platforms
Knowledge of quality standards and compliance requirements relevant to your industry
**Core Competencies**
Detail-oriented with a commitment to accuracy and compliance
Collaborative team player who supports colleagues and stakeholders
Transparent communicator who values clear, honest dialogue
Goal-oriented with a focus on achieving measurable results
Efficient and decisive in managing priorities and resolving issues
Customer-focused approach to service delivery and satisfaction
Innovative thinker who embraces continuous improvement

Employment type
Full-time

Work arrangement
No