Systems Administrator

We have an immediate opportunity for a Systems Administrator to join our growing Information Technology team supporting more than 250 veterinary hospitals across the United States.
This is a highly hands-on technical role focused on supporting end users, systems, devices, and technology services throughout the organization. The ideal candidate will possess strong troubleshooting skills, experience supporting Microsoft 365 environments, and a passion for delivering excellent customer service.
The Systems Administrator will work closely with the IT Operations Manager, managed service provider (MSP) partners, hospital teams, and software vendors to ensure reliable and responsive technology support across the organization.
This position will be responsible for resolving technical issues, managing Microsoft 365 services, supporting end-user devices, assisting with infrastructure administration, coordinating with vendors, and participating in technology projects and deployments.
This role is ideal for an individual looking to expand their technical skills while gaining experience supporting a large, multi-site healthcare organization.
This position reports to the IT Operations Manager.
Responsibilities
End User Support
Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members.
Troubleshoot and resolve hardware, software, and connectivity issues.
Support users through multiple channels including phone, email, remote support tools, and ticketing systems.
Escalate issues appropriately while maintaining ownership through resolution.
Deliver excellent customer service and support experiences.
Microsoft 365 Administration
Manage and support Microsoft 365 users and services.
Provision and deprovision user accounts.
Assign and manage Microsoft licenses.
Support:
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive
Entra ID
Microsoft Intune
Assist with security and compliance administration.
Support password resets, multifactor authentication, and identity management.
Endpoint & Device Management
Configure, deploy, and support laptops, desktops, tablets, and mobile devices.
Maintain endpoint security and compliance standards.
Support Windows and macOS environments.
Assist with software deployments and operating system updates.
Maintain device inventory and asset information.
Infrastructure Support
Assist with troubleshooting network connectivity issues.
Support:
Firewalls
Network switches
Wireless access points
Internet connectivity
VPN connections
Work with MSP partners and vendors to resolve infrastructure issues.
Practice Technology Support
Support technology commonly found within veterinary hospitals including:
Printers and multifunction devices
Label printers
Credit card terminals
Digital imaging systems
X-ray equipment
Practice management systems
Clinical workstations
Telephony and communication solutions
Vendor Coordination
Work directly with software and hardware vendors to troubleshoot issues.
Coordinate support activities involving specialized veterinary and medical equipment.
Track vendor cases through resolution.
Assist with software installations, upgrades, and system integrations.
Project Participation
Assist with technology deployments and upgrades.
Participate in hardware refresh initiatives.
Support onboarding of newly acquired hospitals.
Assist with infrastructure and cybersecurity improvement projects.
Maintain technical documentation and knowledge base resources.
Required
Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
1-3 years of professional IT support, help desk, systems administration, or technical support experience.
Experience administering Microsoft 365 environments.
Experience supporting:
Entra ID
Exchange Online
Microsoft Teams
SharePoint Online
Microsoft Intune
Experience supporting Windows workstations and laptops.
Basic understanding of networking fundamentals including:
TCP/IP
DNS
DHCP
Wireless networking
VPN connectivity
Strong troubleshooting and customer service skills.
Ability to prioritize and manage multiple support requests.
Strong verbal and written communication skills.
Ability to work independently in a remote environment.
Willingness to travel when required.
Preferred
Bachelor's degree in a technology-related field.
Veterinary, healthcare, medical, dental, or multi-site retail support experience.
Experience supporting:
macOS
Mobile device management platforms
Intune
Microsoft Defender
ConnectWise
ServiceNow
NinjaOne
Experience supporting imaging equipment or specialized medical devices.
Experience working within an MSP or co-managed IT environment.
CompTIA A+, Network+, or Microsoft certifications.
Key Success Measures
Success in this role will be measured through:
Customer Satisfaction (CSAT)
Ticket Resolution Performance
First Response Performance
Technical Quality
Escalation Management
Hospital Feedback
Documentation Quality
Project Participation
Team Collaboration

Employment type
Full-time

Work arrangement
Yes