Service Manager - Crown Acura

Crown Auto Group is proud to be a Winnipeg‑based, family‑owned organization built on integrity, teamwork, and strong relationships. Recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level, we are committed to creating an exceptional workplace where people can grow, thrive, and build lasting careers.
We are looking for an experienced Service Manager to lead our Service Department at Crown Acura. This role is responsible for developing a high-performing team, delivering an exceptional customer experience, and driving productivity and profitability.
What We Offer
Industry-leading dental, extended health, and vision coverage
Long-term disability and life insurance
Fitness membership discount
Supportive, team-focused work environment
Opportunities for career growth and development
Key Responsibilities
Lead, coach, and develop Service Advisors and Technicians
Manage daily Service Department operations, workflow, and staffing
Monitor technician productivity, efficiency, and quality
Ensure repair orders are completed accurately and on time
Resolve customer concerns professionally and maintain a high level of customer satisfaction
Monitor department financial performance, expenses, and key performance indicators
Drive revenue and profitability while ensuring recommended services provide value to customers
Work closely with the Parts Department to minimize delays
Ensure compliance with company policies and health and safety requirements
Qualifications
3 to 4 years of experience as a Service Manager or similar automotive leadership role
Strong knowledge of automotive service and repair operations
Proven leadership, coaching, and team-building skills
Excellent customer service and communication skills
Strong organizational, problem-solving, and decision-making abilities
Experience with CDK, Reynolds & Reynolds, or similar dealership software
Ability to perform effectively in a fast-paced environment
Valid driver’s licence
Automotive technical training or certification is considered an asset
CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.

Employment type
Full-Time

Work arrangement
No