Safety & Stabilization (Youth Crisis Shelter) Manager

Safety & Stabilization Services Manager
Employment Type: Full-Time
Positions available: 1
One available position is Sunday to Thursday 1pm–9:30pm
This position is onsite 40 hours per week. The schedule requires some flexibility to support a 24/7 program environment.
Location: 9310-82 Avenue, Edmonton AB
Salary Range: $70,000 to $72,000 per year
What We Do
YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15–24.
We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.
We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.
What You Will Do
The Safety & Stabilization Manager is responsible for the day-to-day leadership, staff management, and operational excellence of YESS’ Safety and Stabilization programs. This role ensures that all services are delivered safely, consistently, and at a high standard, providing youth with immediate stability, structure, and relationship-based support.
The Manager leads frontline teams through coaching, supervision, scheduling, and performance management while maintaining strong oversight of service delivery, crisis response, and program quality. This role is highly operational, embedded in daily service delivery, and accountable for ensuring staff are supported, services are consistent, and youth experience safe, high-quality care.
Key Responsibilities
Staff Leadership, Supervision & Coaching (Core Focus)
Provide direct supervision, coaching, and performance management to Team Leads and frontline staff
Set clear expectations for staff performance, accountability, and service standards
Conduct regular one-on-one supervision, performance reviews, and probation evaluations
Provide real-time coaching and support during shifts, including crisis situations
Identify staff training needs and coordinate or deliver targeted training
Support staff well-being, resilience, and professional development
Foster a positive, high-performance, trauma-informed team culture
Scheduling & Workforce Management
Develop and oversee staff schedules to ensure 24/7 coverage and operational stability
Manage staffing levels, shift coverage, and real-time adjustments based on program needs
Approve and monitor overtime, vacation, and leave requests
Implement escalation protocols for staffing shortages
Service Delivery & Operational Excellence
Oversee daily operations of shelter and stabilization services, including:
Intake and admissions
Crisis response and de-escalation
Youth flow and program access
Ensure services are delivered in a consistent, trauma-informed, and relationship-based manner
Maintain a safe, structured, and predictable environment for youth
Monitor service quality across shifts and intervene when standards are not met
Ensure intake processes are completed consistently and aligned with service standards
Oversee quality and flow of youth admissions and initial assessments
Ensure strong coordination with Wellness and Food programs
Quality Assurance & Standards
Ensure adherence to policies, procedures, and accreditation standards (e.g., CARF)
Monitor documentation quality, incident reports, and case notes
Implement continuous improvement strategies to strengthen service delivery
Ensure compliance with safety, privacy (FOIP), and regulatory requirements
Data Collection, Intake Review & Documentation Oversight
Oversee the consistent and accurate collection of program data across all shifts
Ensure all intake forms, assessments, and documentation are completed thoroughly, accurately, and in a timely manner
Review and evaluate intake forms completed by Youth Workers to ensure quality, consistency, and appropriate service planning
Ensure intake data is used to:
Inform immediate service decisions
Support youth safety and stabilization planning
Guide transitions to Wellness and other programs
Monitor documentation standards across staff, including:
Case notes
Incident reports
Daily logs
Provide coaching and feedback to staff to improve documentation quality and accuracy
Track key trends from intake and service data, including:
Volume and acuity of youth
Risk factors and presenting issues
Service utilization patterns
Crisis Management & Safety Oversight
Provide leadership during high-risk situations and critical incidents
Support staff in de-escalation, safety planning, and decision-making

Employment type
Full-Time

Work arrangement
No