Student Front Desk Receptionist

Department:Division of Ecampus
Special Instructions to Applicants:
When applying you will be required to attach the following electronic documents:
A Resume
Schedule of availability within Ecampus office hours, Monday - Friday, 8:00 a.m. - 5:00 p.m. Please do not attach your class schedule – provide the times you are available to work. Applicants who do not provide a schedule of availability as instructed might not be considered.
Supplemental Questions
Supplemental Questions:
1. Please describe your customer service experience and the skills you have developed through those experiences. Include examples of how you have assisted customers, handled questions or concerns, and contributed to a positive customer experience. (500-word max.)
2. Describe a time when you identified a task that needed to be completed, solved a problem independently, or sought out information without being directed to do so. What was the situation, what actions did you take, and what was the outcome? (500-word max.)
For additional information please contact: Gina Morford at Gina.Morford@oregonstate.edu
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Note: All job offers are contingent upon Human Resources final approval
Job Description:
This recruitment will be used to fill one part-time (a maximum of 24 hours per week) Student Front Desk Receptionist for the Division of Ecampus at Oregon State University (OSU).
The Division of Ecampus is a growing, innovative, and collaborative organization with a commitment to providing high-quality online education. The division extends Oregon State University’s exceptional learning experiences including microcredentials, certificates, and degrees available to students throughout Oregon and around the world.
The division includes Ecampus, offering over 130 online and hybrid degree programs; the Ecampus Research Unit (ECRU), conducting and supporting original research in online teaching and learning; the Corporate and Workforce Education Unit (CWE), creating pathways for learners employed by collaborators in business and government; the Open Educational Resources Unit (OER), aiding faculty in adopting open course materials; and the Alternative Credential Unit (ACU), developing short-form educational opportunities.
As the initial point of contact in the office, the Student Front Desk Receptionist is responsible for addressing the needs of visitors and internal faculty and staff. They welcome visitors into the office suite and connect them with their meetings. The Student Front Desk Receptionist also engages in routine and hands-on activities throughout the office and completes detail work accurately. They also may support the Course Development and Training unit (CDT) by captioning online courses.
This role involves independently tracking routine duties and assigned areas of responsibility, applying a proactive approach to problem-solving and information retrieval, and taking the initiative to be resourceful.
While covering the front desk the Student Front Desk Receptionist also has periods of downtime in which they may work on their schoolwork although this is not to take priority over job duties and responsibilities.
The Division of Ecampus maintains demonstrable commitment to inclusive excellence, including efforts that promote equitable outcomes among all types of learners and groups.
This position supports these goals by contributing to a positive office culture and fostering a friendly, welcoming, and inclusive atmosphere while assisting guests and responding to questions from external visitors, whether by phone or in person.
Position Duties:
Reception and Customer Service
Greet and assist a variety of visitors to the office suite and ensure a welcoming and inclusive atmosphere, while politely directing visitors and helping maintain a secure office environment
Notify staff when their guests have arrived and provide directions to rooms and other locations
Check conference room schedules and individual calendars for meeting information, make conference room reservations as requested
Relay messages and follow up with staff by email, messaging applications or phone
Answer the Library Administration phone line and transfer calls
Become knowledgeable about office operations, locations, resources and supplies
Manage loan equipment check out/in for Ecampus staff
Send out email notifications to staff per front desk coordinator request and direction
Opening/closing duties for the lobby and office area
Office Support
Clean and maintain shared spaces weekly, including watering the office plants
Pick up, deliver and distribute mail and packages, create new mailboxes as needed or requested
Clear out cardboard recycling and submit pick-up requests for recycling bins
Charge and update the Division of Ecampus checkout laptops
Assist in unpacking and putting office supplies away, organizing office supplies, and tidying the supply closet
Manage surplus shelves and submit pick-up requests
Assist staff with conference room technology, troubleshoot technology issues
Provide assistance with printing and resolve basic copy machine issues, refill copy paper trays and change toner
Assist in the cleaning out and preparation of offices and cubicles
Other Duties as Assigned:
Provide captioning support for the Course Development and Training unit (CDT). This work is completed away from the front desk in 1-2 hour blocks and involves selecting Ecampus courses to caption using the task management platform Asana
Other tasks could include, but are not limited to, researching information/products, creating/updating spreadsheets, data entry, scanning books or documents, event support, preparing mailings, assisting in the training of new student employees, assembling furniture, and running errands between buildings
Transferable Skill Development
OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:
Communication, Critical Thinking, Professionalism, Equity & Inclusion
Qualifications:
Full Employment Eligibility Requirements can be found here: https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements
Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
Must meet the applicable minimal enrollment standard
High School student: Regularly enrolled in a high school or participating in a home-schooling program
Undergraduate and post-baccalaureate student: 6 credit hours per term
Undergraduate international student: 12 credit hours per term*
Graduate student officially admitted to Graduate School: 5 credit hours per term
Graduate international student officially admitted to Graduate School: 9 credit hours per term*
*International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
Required Qualifications:
Currently enrolled Oregon State University undergraduate student.
Previous customer service experience.
Must be responsible, personable, reliable, and have a strong work ethic.
Must have strong written/verbal communications skills.
Attention to detail, accuracy and the ability to see projects through to completion.
Strong ability to quickly learn new software applications and proactively resolve routine office technology issues.
Ability to research information from a variety of online sources and previous communications to perform duties.
Ability to take initiative on recurring tasks.
Ability to maintain regular, consistent, and reliable attendance.
Must be available to work at least 15 hours per week.
A demonstrable commitment to inclusive excellenc