Triage Registered Nurse (RN) - Home Care (Full-Time, Days/Evenings)

Job Title: Triage Nurse
Department: HHC CHHA EXPANDED HOURS
Location: Rochester Regional Health Home Care - 330 Monroe Avenue, Rochester, NY 14607
Hours Per Week: 40
Schedule: Mon-Fri 1pm-9pm with a day off during the week, then every Saturday or every other weekend both Saturday and Sunday. Weekend hours are 7am-3pm or 1pm-9pm with some flexibility. Remote
Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a “High Performing Home Care Agency,” further highlighting its commitment to exceptional patient care and clinical excellence.
Why Join Our Team?
Make a meaningful community impact while working in a collaborative and flexible environment
Flexible scheduling and autonomy designed to support your work-life balance
Mileage reimbursement + paid drive time between patient visits
Overtime opportunities for additional earning potential
Up to $10,000 in tuition assistance for BSN to MSN advancement
Tuition and student loan assistance programs to support your financial goals
Comprehensive full benefits package
SUMMARY
The triage nurse’s primary responsibility is to triage telephone calls from clients/patients and caregivers. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the caller’s problem. The triage nurse is expected to work closely with providers, nurses, and all other members of the organization staff by demonstrating effective communication, teaching, and negotiating skills. The triage nurse is accountable for quality assessment, efficient managed care, and client satisfaction in collaboration with the health care team.
RESPONSIBILITIES
Maintains the organization’s standards of nursing care in accordance with policies and procedures.
Through the nursing process, using specific protocols and established resources: collects specific data and records information on documentation form, assesses the client’s condition, provides accurate consistent information, formulates and recommends a plan of care, negotiates appropriate nursing care options with the client/patient and caregiver, and validates the care plan with the client/patient and caregiver for completeness and accuracy.
Works collaboratively with other team members as required developing and implementing the plan of care.
Demonstrates excellent communication skills. Maintains a customer-driven professional attitude. Provides non-judgmental advice based on protocols and resources. Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
Demonstrates skill in client/patient teaching.
Functions independently and demonstrates leadership in decision making, communication, and problem solving techniques to resolve caller’s questions/concerns.
Acts in the role of client and family advocate to assist them through the health care system.
Attends required staff meetings, in services, and/or supervisory conferences as requested.
Performs other related duties as assigned
MINIMUM QUALIFICATIONS
Graduate from an accredited school of nursing
Current New York State Registered Nurse License
PREFERRED QUALIFICATIONS
Bachelor of Science in Nursing
Strong analytical, computer, and communication skills essential
Experience in emergency department, ambulatory care or previous telephone consultation experience is helpful
1 yr. Home Health Care Preferred
Medical terminology a must
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$80,754.00 - $110,292.00
CITY:
Rochester
POSTAL CODE:
14607
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.