Clinical Implementation Specialist

Altera Digital Health
Expert Implementation Consultant
Location: Singapore or Adelaide
About Altera Digital Health
At Altera Digital Health, we are on a mission to make healthcare work better for clinicians, patients, and the organisations that serve them.
We partner with healthcare providers across the globe to deliver innovative digital solutions that support critical care delivery, including electronic patient records, clinical workflows, interoperability, and decision support systems. Our technology sits at the heart of some of the most important healthcare environments in the world.
Our Professional Services team plays a key role in transforming technology into real-world outcomes. We work closely with customers throughout the implementation journey, ensuring not only successful system go-lives, but meaningful and lasting improvements in how care is delivered.
About the Role
This is a customer-facing, delivery-focused role where you will provide expert implementation and workflow consulting services across healthcare environments. You will work closely with clinical and operational stakeholders to configure, implement, and optimise Altera solutions, ensuring successful adoption and alignment with customer needs.
This role is best suited to a seasoned healthcare professional with strong clinical or hospital-based experience who is looking to transition into or expand within healthcare technology implementation. You will be supported in developing product and implementation methodology expertise, while bringing valuable real-world clinical insight to customer engagements.
The role reports into regional Professional Services leadership and works closely with global delivery teams, including key stakeholders across Singapore and Australia.
Key Responsibilities
Implementation Delivery
Deliver end-to-end implementation activities in line with Altera’s implementation methodology
Configure systems and support solution deployment across multiple clinical and operational domains
Participate in client workshops, discovery sessions, and solution design discussions
Provide go-live and activation support as required
Clinical Workflow & Consulting
Apply strong clinical or hospital-based experience to advise on workflow design and optimisation
Translate customer requirements into practical system configurations and solutions
Support issue resolution and escalation during implementation phases
Set clear expectations with clients throughout the project lifecycle
Stakeholder Engagement
Act as a trusted advisor to clinical, operational, and technical stakeholders
Lead and support client-facing sessions requiring strong communication and professional presence
Collaborate with internal delivery teams to ensure alignment across project phases
Delivery & Quality
Execute assigned project tasks to agreed scope, timelines, and quality standards
Identify risks, issues, and dependencies, escalating where appropriate
Contribute to continuous improvement of implementation processes and methodologies
Provide feedback to internal teams on product and delivery enhancements
Key Skills & Experience
Essential
Minimum 5+ years (ideally 7–8+ years) clinical experience in a hospital environment
Background as a clinician (e.g. nurse, pharmacist, allied health professional, or similar generalist hospital experience)
Strong communication and stakeholder engagement skills with the ability to work professionally in client-facing environments
Experience working across multiple hospital departments or clinical areas (generalist exposure preferred)
Ability to remain patient, structured, and solution-focused in complex environments
Strong ability to learn new systems and adapt to healthcare technology environments
Desirable
Experience with Electronic Medical Records (EMR) systems
Exposure to healthcare IT implementations or clinical systems
Familiarity with Altera solutions or similar healthcare platforms
Prior experience in workflow redesign or clinical transformation initiatives
Location & Travel
Hybrid working model, with encouragement to work from office where possible
Occasional travel required (typically a few times per year, depending on client location)
Some client proximity travel may be required depending on project assignment
Why Join Us
This is an opportunity to move beyond traditional clinical practice and apply your expertise in a broader, high-impact environment. You’ll help shape how healthcare technology is implemented across diverse systems, directly influencing how clinicians and patients experience care.
If you are passionate about healthcare, enjoy solving complex problems, and want to contribute to meaningful transformation across the APAC region, we’d love to hear from you.