Associate Tech Support Technician (Hybrid - Draper, UT)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring an Associate Tech Support Technician to help grow our company and ensure
our mission is achieved!
This role is a hybrid position and will work some in our corporate office in Draper, UT.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. We continuously experiment, fail fast, and constantly deliver.
YOU ARE: A highly skilled tech guru who is quick thinking, pays attention to details, likes a challenge, enjoys learning and will provide critical support to our Progressive Employees across different realms. You’ll be set up in a NOC environment to help the overall health and availability of our systems and company.
YOUR DAY-TO-DAY:
Responds to phone calls, live chats, emails and personal requests for technical support
Shift: Sunday - Thursday, 8:00 AM - 4:00 PM MT
Escalate issues and provide updates to stakeholders for desktop and application tickets
identify, research and resolve technical problems
Document, Track and monitor problems to ensure a timely resolution
Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
Provide detailed diagnostics summary for next tier level support
Facilitate logins, account support and various other system administration duties
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YOU’LL BRING:
Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
Ability to lift, up to 40 lbs.
Ability to walk, bend, stoop, balance and reach for extended periods of time
Ability to thrive in a fast-paced, startup environment
AI-enabled tools are already part of how work gets done across our organization, and that’s only going to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve
WE OFFER:
Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.