After Hours Travel Specialist (remote position)

Overview
LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://www.youtube.com/watch?v=sY9195GCJzQ.
We are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.
POSITION SUMMARY:
The Travel Specialist is responsible for booking and following up on travel reservations including air, hotel, and car rentals for clinicians and internal corporate employees. This role is responsible for achieving individual and contractual service level goals related to telephone, quality, and productivity as well as monitoring, sorting, and working global distribution system (GDS) queues to maintain quality control daily.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Travel Bookings - 100%
Books travel requests made by Customer Care Specialists on behalf of clinicians within assigned divisions
Researches travel issues and takes corrective action
Works with Travel, Inc. corporate or Travel, Inc. consultants to learn new software and take ongoing GDS training
Keeps management well informed of area activities and of any significant problems
Completes assigned documentation in an accurate and timely manner
SECONDARY FUNCTIONS (IF APPLICABLE)
May work on special projects or other duties as assigned
SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY
Communicates with external travel vendors
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
High School Diploma or equivalent required; Bachelor’s degree preferred.
1-2 years of corporate travel experience on Worldspan or Sabre required
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to adhere to and exhibit the Company Values at all times
Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Working knowledge of Global Distribution Systems (GDS)
Strong customer service mindset
Strong organizational and time management skills
Ability to work independently
Strong communication skills - both oral and written
Ability to work with sensitive information and maintain confidentiality
Solid critical thinking and problem-solving skills
KEY COMPETENCIES REQUIRED
Customer Focus
Tech Savvy
Decision
Quality
Action Oriented
Optimizes Work
Processes Interpersonal Savvy
Builds Networks
Communicates Effectively
Instills Trust
PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS
Typical office environment - sedentary with typing, writing, reading requirements
May be able to sit or stand
Speaking, reading, writing, ability to use a telephone and computer
Ability to exert up to 10 lbs. of force occasionally
Ability to interpret various instructions
Ability to deal with a variety of variables under only limited standardization
What is in it for you
Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid parental leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.
Disclosures
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.