Industrial Organizational (I/O) Psychologist

ASI Government provides government leaders with the expertise they need to navigate acquisition and organizational challenges so they can make an impact and achieve their goals. For over 30 years, ASI has transformed the way government does business, impacting over 70 government agencies across the civilian, defense, and intelligence communities.
Do you thrive on creating unique and impactful value for Federal clients? Are you passionate about partnering with clients and collaborating to create solutions? Do you enjoy the opportunity to drive change that impacts our nation?
We are looking for smart, curious, driven individuals to join us in partnering with our client to help them solve some of the nation’s most challenging problems. ASI Government serves as a trusted adviser to government leaders seeking improved performance, enhanced organization effectiveness, and strategic change.
ASI is seeking an Industrial Organizational Psychologist to support behavioral science, performance measurement, and evidence-based service improvement for the Transportation Security Administration. The consultant will work with ASI and client leaders, survey researchers, data analysts, dashboard developers, communications specialists, and process improvement practitioners to design rigorous measurement approaches, analyze human-centered data, and translate findings into practical recommendations for leaders and operational stakeholders.
This is an early-to-mid-career role with meaningful ownership and access to senior technical guidance. The strongest candidate will combine sound I/O psychology methods with curiosity, clear communication, and the ability to work across disciplines. Broad experience in organizational development, performance management, leadership or behavioral assessment, and executive advising would be valuable, but the role does not require the depth of experience expected of a senior I/O psychologist or independent practice leader.
Key Responsibilities
Research Design and Measurement
Apply I/O psychology and behavioral science principles to the design, refinement, and evaluation of customer experience, employee behavior, service delivery, and performance measures.
Support development of scientifically sound surveys, observation tools, interview and focus group protocols, rating scales, and other quantitative and qualitative research instruments.
Help define measurable constructs and translate broad concepts such as trust, professionalism, respect, hospitality, confidence, clarity, and service quality into clear indicators and observable behaviors.
Review measurement approaches for validity, reliability, fairness, bias, clarity, respondent burden, and alignment with the intended decision or operational use.
Develop research plans, analysis plans, data dictionaries, scoring guidance, quality-control procedures, and methodological documentation that support consistent administration and interpretation.
Passenger Experience Survey Support
Support the full Passenger Experience Survey lifecycle, including instrument design, cognitive and usability review, Paperwork Reduction Act documentation, administrator training, quality controls, data review, analysis, reporting, and airport-level follow-up.
Preserve longitudinal comparability while helping the team evaluate proposed survey changes, subgroup analyses, airport classifications, screening channels, traveler characteristics, and emerging measurement
Collaborate with the project manager and technical leads to identify methodological risks, clarify assumptions, document decisions, and keep research activities aligned with milestones and deliverables.
Help interpret national and airport-level results and support retrospectives that connect findings to operational strengths, service barriers, improvement opportunities, and practical action planning.
Statistical Analysis and Evidence Synthesis
Conduct and document appropriate descriptive and inferential analyses, which may include scale evaluation, reliability analysis, correlations, confidence intervals, subgroup comparisons, factor analysis, trend analysis, and other methods suited to the research question and data.
Analyze quantitative results alongside open-ended feedback, observational data, operational information, and other approved sources to develop a coherent view of performance and experience.
Partner with data analysts and visualization specialists to validate calculations, define measures, review dashboard logic, identify data-quality concerns, and ensure visualizations accurately represent the underlying
Clearly communicate analytical limitations, uncertainty, appropriate interpretation, and the difference between correlation, association, and causal evidence.
Maintain reproducible analysis files, documentation, and quality checks using Government-approved tools and
Behavioral Performance and Service Improvement
Support development and refinement of observable behavior frameworks that connect passenger perceptions, supervisory observations, training, coaching, and operational improvement.
Help evaluate whether measurement tools and improvement efforts are producing the intended changes in behavior, customer experience, trust, service quality, and related performance outcomes.
Translate findings into practical recommendations for communications, training, coaching, job aids, process changes, measurement updates, or additional research.
Contribute behavioral science expertise to emerging quality assurance, service delivery, traveler support, workforce, and process improvement initiatives.
Support structured action planning and feedback loops that allow leaders and field stakeholders to test, learn, adjust, and sustain improvements.
Reporting Dashboards and Decision Support
Develop clear technical reports, executive summaries, briefing slides, research readouts, methodological notes, and recommendations for technical and nontechnical audiences.
Explain complex measures and analytical results in plain language so leaders can use dashboards and research findings to strengthen accountability, efficiency, trust, and service delivery.
Collaborate with the team on OMB Circular A-11 Section 280, Government Service Delivery Improvement Act, DHS, TSA, and other applicable customer experience and performance reporting needs.
Support rapid-turn ad hoc insight reports by helping define the question, select an appropriate method, analyze available evidence, identify limitations, and develop decision-relevant findings.
Review reports, dashboards, and communications for methodological accuracy, consistent data values, defensible claims, and appropriate use of behavioral science terminology.
Client and Team Collaboration
Participate in client meetings, research discussions, working sessions, and airport retrospectives; build productive relationships and clearly document decisions, assumptions, unresolved questions, and next
Work collaboratively across survey research, project management, analytics, visualization, communications, organizational development, and process improvement activities rather than treating behavioral science as a stand-alone function.
Manage assigned tasks and small workstreams with reliable follow-through, communicate risks or competing priorities early, and seek senior review when methodological or client judgment warrants it.