Operations Manager

Ace Hardware corporation is a retailer-owned cooperative of more than 5,000 independent Ace stores in all 50 states, and 70 countries, with 14 distribution centers throughout North America. Ace’s distribution network is one of the cornerstones of the corporation’s success. By utilizing advanced technology and an integrated team approach at our distributions centers nationwide, we’re able to consistently deliver one of the highest service levels in the industry to our retailers. This commitment to excellence carries through to each employee at our distribution centers.
Ace is a place for you to have a long term career you can be truly proud of with competitive pay, promotional opportunities, and comprehensive benefits for you and your family. Ace Hardware Distribution Centers are where team players collaborate to support amazing retailers be the most helpful hardware stores on the planet.
We have an opportunity for an Operations Manager at our distribution center in Fredericksburg, PA. As an Operations Manager, you will be a strategic partner as well as hands on to provide operational support to our team. The Operations Manager role is essential in executing Ace’s operational initiatives while fostering a collaborative team environment in a service-oriented culture.
Why Join Ace?
If you're energized by fast-paced environments, enjoy leading people, and thrive on solving complex operational challenges, this is an opportunity to make a visible impact every day.
At Ace, you'll lead teams that keep our retailers stocked and successful, directly supporting the independent business owners who serve communities across the country. No two days are the same. You'll have the opportunity to drive results, develop people, improve processes, and influence the success of a high-volume distribution operation.
As part of our team, you'll enjoy:
Comprehensive medical, dental, vision, prescription, and life insurance benefits
Competitive 401(k) plan with company match and additional company contributions
Paid vacation
Tuition reimbursement
Merchandise discounts
Business casual work environment
What You'll Do
This role is ideal for someone who enjoys balancing people leadership with business execution and isn't afraid to roll up their sleeves to solve problems.
Lead and inspire teams while living Ace's values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork
Create an engaging, high-performance culture focused on safety, accountability, and results
Make real-time business decisions to meet operational goals, service expectations, and staffing demands
Build strong relationships across teams to influence outcomes and drive collaboration
Coach, develop, and support team members to achieve their full potential
Identify operational challenges, analyze root causes, and implement solutions that improve performance
Drive continuous improvement initiatives that enhance productivity, quality, and customer service
Ensure the safe, accurate, and efficient movement of products to Ace retailers
What Success Looks Like
We're looking for a leader who:
Enjoys working in a dynamic, fast-moving environment where priorities can shift quickly
Has strong business acumen and can connect daily operations to broader organizational goals
Builds trust and credibility through exceptional communication and relationship-building skills
Is confident making decisions, solving problems, and leading through change
Thrives on challenges and sees obstacles as opportunities to improve
Is passionate about developing people and building strong teams
Qualifications
Bachelor's degree in a related field or equivalent leadership experience
Strong business, operational, and people leadership skills
Excellent verbal and written communication abilities
Strong interpersonal and relationship-building skills
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
Flexibility to support non-traditional shifts and business needs
Our Purpose
At Ace, we're more than a distribution center. We exist to help independent retailers compete, grow, and serve their communities. If you're looking for an opportunity to make a meaningful impact, and be challenged every day, we'd love to hear from you.
Compensation Details:
$100000 - $120000 per year
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
Semi-Monthly Pay
Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on the month of hire
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering our employees opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Birth/Adoption bonding paid time off
Adoption cost reimbursement
Identity theft protection
* Benefits are provided in compliance with applicable plans and policies.
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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientat