Education Services Coordinator

Key Responsibilities
Learning Operations
Compile and maintain recurring learning reports (revenue tracking, program metrics, survey results)
Perform project time reconciliation in OpenAir to ensure accurate reporting and billing alignment
Support custom CMS updates and class setup
Maintain documentation and operational checklists
Assist with trainer survey aggregation and reporting summaries
Marketing Operations
Coordinate logistics and planning for marketing events (internal and external)
Track event deliverables, timelines, and vendor coordination
Support reporting tied to event performance and lead tracking
Maintain organized documentation and post-event reporting materials
Reporting & Process Support
Build and maintain structured Excel workbooks for recurring reporting
Use Copilot and Excel AI tools to generate summaries, trend analysis, and reporting insights
Follow established procedures to ensure compliance-sensitive reporting accuracy
Identify process improvements to increase efficiency and reduce manual effort
Job Discipline
Description
Supports business operations by providing administrative and operational coordination across Learning and Marketing. Executes structured processes related to reporting, system updates, reconciliation, and event logistics.
General Profile
Able to follow established instructions and operational processes
Identifies issues in straightforward situations and applies standard procedures to resolve them
Has prior relevant training or related work experience (internship or 1–3 years preferred)
Demonstrates working knowledge of Excel and structured reporting
Skills
Functional Knowledge:
Performs routine operational tasks under guidance, including reporting compilation, reconciliation, and coordination support.
Business Expertise:
Understands how assigned duties support revenue tracking, client engagement, and operational continuity.
Leadership:
No supervisory responsibilities; manages own workload and deadlines effectively.
Problem Solving:
Work is clearly defined and completed according to instruction; flags inconsistencies or data issues proactively.
Impact:
Impacts team performance through accuracy, organization, and timely completion of reporting and coordination tasks.
Interpersonal Skills:
Communicates clearly and professionally to exchange information with trainers, marketing team members, and vendors.Required Qualifications
1–3 years of experience in operations, administrative coordination, or reporting support
BA in Communications or related field
Experience working in a client learning and/or marketing operations role
Strong Excel skills (formulas, pivot tables; familiarity with data organization)
Comfort using AI tools such as Microsoft Copilot to assist with reporting and summaries
High attention to detail and process discipline
Ability to manage multiple recurring deadlines
Preferred Qualifications
Experience with time tracking systems (e.g., OpenAir)
Experience working with a CMS
Experience supporting event logistics
Exposure to compliance-sensitive or financial reporting processes
Experience in managing vendors and associated administrative responsiblities


U.S. National Base Pay Range: $48,900 - $81,500. Geographic differentials may apply in some locations to better reflect local market rates.






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