Patient Visit Specialist

Location Address:
8300 Constitution Ave NE
Albuquerque, NM 87110-7613

Compensation Pay Range:
Minimum Offer $16.79
Maximum Offer $27.67
Now Hiring: Patient Visit Specialist
Summary:
Presbyterian is seeking a dedicated Patient Visit Specialist to support visit closure activities, ensuring seamless coordination of patient care while delivering an exceptional experience. This role plays a key part in guiding patients through the next steps ordered by the clinician.
The ideal candidate will have advanced scheduling expertise, including the ability to optimize schedules for accuracy and efficiency within their department. They will be responsible for coordinating specialty and radiologic procedures, recognizing payor requirements, and securing prior authorizations, certifications, and referrals as needed.
If you're detail-oriented, thrive in a fast-paced healthcare environment, and are passionate about patient care, we’d love to have you on our team!

Type of Opportunity: Full time
Job Exempt: No
Job is based: Presbyterian Kaseman Hospital
Work Shift: Days (United States of America)

Responsibilities:
Review and follow orders entered into the EHR by the clinician
Schedule return visits lab, radiology, STAT & ASAP appointments and advanced imaging
Obtain Prior Authorization/Referral per payor protocols
Validates patient MyChart Access
Prints AVS as applicable with double check for HIPAA privacy
Collects any backend patient balance such as high deductible
Communicate effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered
Appointment reminder calls and rescheduling
Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations
Ensure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
Perform other duties as required
Qualifications:
Experience:
High school or equivalent
Experience in the medical office, hospital, or clinic with patients and providers is preferred
Proficiency in prior authorization/certification/referral process is preferred
Must pass EPIC competency for Registration at completion of Epic Clerical Training class
Professional Requirements:
Medical terminology training or training completed within six months of hire
Pass annual competency exam for all areas of responsibility.
Attend Staff meetings per department expectations
Requires strong organizational and multi-tasking skill sets
Significant customer service skills set paramount
Abilities:
Strong communication and organizational skills
Ability to multitask, manage appointments, and maintain accurate healthcare records
Ability to use the Electronic Medical Record (EMR) for scheduling, documentation, and communication.
Strong customer service skills demonstrate professionalism and empathy
Ability to handle confidential information as outlined under HIPAA
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services