Verification Specialist Sr

The Centralized Verification Specialist Senior will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nationwide branch office network.
In the Role
Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws
Act as point of escalation for department, working more complex requests and exception approvals
Assists in training new hires and supporting ongoing training to existing TM’s
Supports peers as subject matter experts in departmental policy, procedure, and best practices
Cross trained in multiple functional areas
Comprehensive understanding of verification workflow
Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
Provide escalation support on complex issues that may arise to ensure timely and accurate processing of loan stipulations
Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
Identify, investigate, and/or escalate potential fraud risks
Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
Identify process improvement opportunities to increase efficient and effective loan stipulation verification
Identify process related risks and offer suggestions on potential controls to mitigate risks
Requirements
High School Diploma or GED plus 1 or more years in customer service
Minimum 1 year of OMF verification experience
Strong communication skills (oral, written, and interpersonal)
Excellent customer service skills
High level of motivation to deliver results
Demonstrated ability to accomplish results in a team-based environment
Ability to build relationships and partnerships
Ability to review loan documents in a timely fashion for accuracy
History of using sound reasoning and exercising good judgment
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.