Bilingual/Bi-cultural Spanish Case Manager Senior

Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$34.82 - $42.83 Hourly
Department:
Department of County Human Services (DCHS)
Job Type:
Regular Represented
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
October 05, 2026
The Opportunity:
Are you looking to join a high-achieving team with a track record of great success? This is the opportunity you have been waiting for!
The Bienestar de la Familia (The Well being of the Family) offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino Community, as well as serving other diverse groups and the community at large.
Multnomah County Department of County Human Services (DCHS) is pleased to announce an open competitive recruitment to fill one (1) Full Time Bilingual/Bi-cultural Spanish Case Manager Senior in the Youth and Family Services, Bienestar de la Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218. This position is scheduled as hybrid telework, 40 hours/week, Monday-Friday, 8:00 AM – 5:00 PM. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.
About the Position: The Bi-cultural, Bilingual-Spanish language Case Manager Senior at Bienestar de la Familia, will provide advanced, complex and long-term comprehensive case management related to Family Resource Navigation Services and newly arriving families. The Case manager Senior will support the needs of Bi-cultural – Bilingual clients with workload/caseload will involve conducting intakes, assessing needs, crisis intervention; coordinate services with other County programs, community agencies and partners. The Senior Case Manager will perform these duties with a trauma informed and racially just approach.
The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part time, temporary, or on-call positions within DCHS.
Knowledge, Skills & Abilities: Bilingual/Bi-cultural Spanish: This position requires proficiency in (speak, read, write) the Spanish language. An employee who has never before received bilingual pay at Multnomah County for work done under a Spanish KSA will need to pass an assessment in order to be considered proficient.
Bilingual pay: This position receives an additional 5% premium on all hours worked, because of the fluency in the Spanish language
Primary responsibilities include:
1. Advanced Intake-Assessment, Action Planning & Workload Management
Assess individuals' and families' needs across diverse settings, utilizing Spanish language skills during phone calls, in-person office visits, court appearances, home visits, and virtual platforms.
Provide prompt, intensive response to highly vulnerable clients in crisis, working cases efficiently and independently to meet productivity expectations and prevent case backlogs.
Work collaboratively with clients to develop, implement, and monitor comprehensive, client-centered, and trauma-informed action plans.
Navigate complex resources and directly assist individuals and families in accessing housing/rental assistance, SNAP, WIC, energy, employment, behavioral health counseling, healthcare, and basic needs (clothing, furniture).
2. Payment Processing, Record Keeping, Data Quality & Program Administration
Obtain and review complex documentation submitted by landlords and clients; perform advanced financial calculations to determine program eligibility.
Prepare, review, and submit accurate requests for payment while actively monitoring short-term services and financial supports.
Manage thel budget for specific grant-funded housing and economic programs, tracking fund utilization for state and local stakeholders.
Maintain accurate, timely data entry and meticulous electronic client files (e.g., HMIS) in strict compliance with all local, state, and federal grant requirements.
Conduct data quality reviews, actively tracking and monitoring program metrics, case files and service outcomes.
3. Stakeholder Collaboration & Community Advocacy
Serve as the primary program liaison with external government agencies, housing authorities, landlords, and community partners.
Advocate for systemic resources and equitable policies on behalf of clients, ensuring smooth and accessible referral pathways.
Represent Bienestar de la Familia in stakeholder meetings, task forces, and community events.
4. Mentorship & Project Leadership
Take initiative to proactively identify gaps and opportunities within the program. And to independently start, lead, or co-lead special projects and initiatives.
Maintain expert-level knowledge of all policies, procedures, and state eligibility guidelines for programs administered at Bienestar.
Act as a subject matter expert and peer mentor for Case Manager 1 and 2 staff, guiding them through complex casework, financial calculations, and best practices in trauma-informed de-escalation.
Observe strict client confidentiality in adherence to program, agency, and HIPAA regulations.
Promote a culture of respect, inclusiveness, and ethical practice while actively collaborating across various teams, units, and special projects.
The successful candidate will demonstrate:
Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
Knowledge of trauma-informed practices that actively do not re-traumatize individuals and communities
Knowledge of the principles and practices of advanced, complex case management
Ability to collaborate and build relationships to achieve positive work outcomes
Ability to work effectively independently and as part of a team
Comfort with change
To Qualify:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
Equivalent to an associate degree AND
Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 5-8 years of qualifying training and/or experience)
Must have a valid driver license by time of hire
Must pass a criminal background check (this step occurs after a job offer)
We knowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (incl