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Role: Java Production Support Engineer-L2/L3
Experience: 3-5 Years
Location: Mumbai
Skillset:
J2EE (Spring, Spring Boot)
Microservices architecture
RESTful APIs
Oracle and DB2 databases
Strong SQL troubleshooting skills
Unix / Linux operating systems
Tools &Processes
Ticketing tools: ServiceNow / Jira
Log monitoring: Splunk / ELK (Preferred)
CI/CD deployment support exposure
ITIL Incident, Problem, and Change Management
Domain Experience (Preferred)
BFSI / Banking / Financial Services experience
Responsibilities:
L2 Production Support Responsibilities
Provide Level 2 support for J2EE and Microservices applications
Perform incident triage, impact analysis, and resolution within SLAs
Monitor application health, alerts, batch jobs, and services
Analyze application, API, and middleware logs
Perform data analysis using Oracle and DB2
Support production releases and configuration changes
Document known issues, workarounds, and resolutions
Participate in shift handovers and stakeholder communication
L3 Production Support Responsibilities
Act as escalation point for complex production issues
Perform in-depth root cause analysis and implement permanent fixes
Debug J2EE and Microservices application components
Work with development teams on code-level fixes and optimizations
Analyze database performance issues (locks, deadlocks, slow queries)
Support Sev-1 and Sev-2 incidents and post-incident reviews
Drive automation, monitoring improvements, and stability initiatives
Mentor L2 team members and support knowledge sharing
Work arrangement
No
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