Specialist- IT Support

Role Summary The IT Operations Support Engineer is responsible for delivering advanced support for workplace technologies, collaboration platforms, business applications, IT operations processes, compliance controls, and service management activities across the Api Group GCC and other sites on-demand service requests. This role acts as the primary escalation point for complex end-user and application-related issues. Escalating unresolved issues to appropriate L3 and global support teams. Key Responsibilities Workplace & End User Computing Services
Provide advanced support for Windows desktop environments.
Manage Microsoft 365 services and user administration activities.
Administer Microsoft Intune and endpoint management services.
Support Active Directory and Entra ID environments.
Troubleshoot Teams, Exchange Online, Outlook, and OneDrive issues.
Resolve complex workstation, profile, and application issues. Business Application Support Provide Installation, configuration and Basic troubleshooting for:
AutoCAD
Revit
CorelDRAW
Adobe Photoshop
Canva
Legora
Adobe Acrobat Reader / Editor
Citrix
Windows Virtual Desktop (WVD)
SAP
Tally
Pronto
OneStream
Genesis
Telephony Solutions
Samsung MagicINFO
ClickShare
Mobile Applications
Web Applications IT Operations & Service Management
Lead Major Incident Management activities.
Coordinate service restoration during critical outages.
Conduct Problem Management and Root Cause Analysis (RCA).
Manage Change Management processes.
Coordinate with global tower teams during incident resolution.
Maintain operational documentation and knowledge articles. Governance, Risk & Compliance
Support Audit and SOX compliance activities.
Participate in internal and external audits.
Manage IT asset lifecycle activities.
Support compliance reporting and evidence collection. Vendor Management
Coordinate support activities with software vendors.
Escalate and track product-related incidents.
Manage vendor service delivery and issue resolution. SLA & KPI Reporting
Monitor service performance metrics.
Generate operational reports and dashboards.
Identify service improvement opportunities. Mandatory Skills Workplace Technologies
Advanced Windows Troubleshooting
Microsoft 365 Administration
Active Directory & Entra ID
Microsoft Intune
Exchange Online
Microsoft Teams
Endpoint Management IT Operations
Major Incident Management
Problem Management
Root Cause Analysis
Change Management
Asset Management
Vendor Management Governance & Security
SOX Compliance
Vulnerability Management
Security Awareness
Audit Support Application Support
Enterprise Application Troubleshooting
Citrix
WVD
SAP User Support
Collaboration Technologies Soft Skills
Excellent stakeholder management
Strong analytical and troubleshooting skills
High sense of ownership
Documentation and knowledge management
Ability to work with global teams Required Qualifications
Bachelor of engineering or Bachelor in Computer Science, Information Technology, or related field. Preferred Experience
5-8 years supporting Workplace Technology, Applications, and IT Operations.
Experience in GCC, Shared Services, or Global IT support organiz
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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Work arrangement
No