Automotive Service Manager

🚗 Dueck Auto Group is seeking an experienced and knowledgeable Service Department Manager to lead operations at one of our dealership locations within Metro Vancouver. This is an exciting opportunity for a results-driven leader with a strong background in automotive service operations, team leadership, and customer satisfaction. The successful candidate will be responsible for overseeing the day-to-day performance of a large service department, leading a high-performing team, driving operational excellence, and ensuring an exceptional customer experience.
About Us
Founded in 1926, Dueck Auto Group has built a reputation for excellence, integrity, and community commitment. With four dealerships across Greater Vancouver—Dueck Marine, Dueck Downtown, Dueck Richmond, and Dueck Isuzu—we are proud to be a trusted, family-owned and operated business for a century. Today, we employ over 400 dedicated team members who share a passion for delivering exceptional customer service and high-quality automotive solutions. At Dueck Auto Group, we believe in fostering career growth through continuous training, professional development, and a supportive workplace culture. Our long-standing success is built on strong relationships with our employees, our customers, and the communities we proudly serve.
Key Responsibilities:
Proactively grow the service business by bringing in new customers and increasing department revenue
Identify and implement strategic opportunities for improvement in department processes
Manage the daily operations of the service department
Schedule and assign work to technicians to ensure timely, high-quality repairs
Build and maintain strong customer relationships to drive repeat business
Monitor and control department expenses, budgets, and KPIs, with a strong focus on gross profit growth
Ensure compliance with safety, environmental, and company policies
Recruit, train, mentor, and develop service technicians and advisors
Collaborate with sales teams, Dueck Auto Group management teams, support departments, and external stakeholders to ensure seamless operations
What We Offer:
Competitive salary with performance-based incentives
Progressive and industry-leading environment
Supportive team and inclusive culture
Comprehensive health and dental benefits
Opportunities to make change and grow together
Qualifications:
3+ years in a service manager or supervisory role (truck, automotive, or equipment repair)
Proven track record of increasing revenue, bringing in new business, or growing a service department
Strong knowledge of medium-duty truck systems and repairs
Excellent leadership, organizational, and communication skills
Customer-focused mindset with strong problem-solving abilities
Proficiency in service management software and the Microsoft Office Suite
Logistical Requirements:
The position may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business. Professional attire is required (business casual dress code).
#IND1

Employment type
Full-Time

Work arrangement
No