Spa Coordinator

Spa Coordinator
Aurora Medical Spa : Castle Rock, CO
Applies to: All candidates in or near Castle Rock, CO
Use case: Full-time front desk and operations role at our Castle Rock location
Purpose
Aurora Medical Spa is hiring a full-time Spa Coordinator for our Castle Rock, CO location, one of our established locations in Colorado. This is an opportunity to join a team with the full backing of a brand that has spent nearly two decades earning trust across Missouri, Colorado and Texas.
About Aurora Medical Spa : Castle Rock
Aurora Medical Spa was founded in 2006 in Des Peres, MO, and has expanded thoughtfully across Missouri, Colorado, and Texas by doing one thing consistently : delivering a high standard of aesthetic care in a culture that genuinely values its people. Our Castle Rock location opened in 2024, joining our Colorado Springs location in bringing Aurora's standard of care to the Front Range.
Castle Rock, the county seat of Douglas County, is one of the fastest-growing communities in Colorado - with a population that has climbed past 80,000. It's an affluent, family-oriented, and highly educated community with a client base that values quality providers and personalized experiences. This is a location where the Spa Coordinator won't just be managing a front desk - they'll be playing an active role in Aurora's continued growth in a market that's paying attention.
We are a certified Great Place to Work®, and that culture travels with every location we open. You'll find the same investment in people, the same collaborative team dynamic, and the same commitment to an exceptional client experience that defines every Aurora location.
Joining Aurora Castle Rock means your contributions matter every day. The culture you help build, the client experience you help define, and the relationships you cultivate will shape what Aurora looks like in this community for years to come.
About the Role
This is a full-time, in-person position responsible for daily operations and client experience at our Castle Rock clinic. As Spa Coordinator, you are the connective tissue between our clients, our providers, and the clinical schedule - the person who keeps the day running smoothly while making every client feel like the visit was designed around them.
You will manage scheduling with precision, coordinate treatment flow, handle financial transactions, and lead membership and retail conversations with confidence. Equally important is your presence as a cultural contributor - someone who adds to the team environment, communicates professionally, and takes genuine ownership of the client experience from check-in to check-out.
Who Thrives in This Role
Aurora's best Spa Coordinators share a few qualities that set them apart - here is what we look for in Castle Rock.
Operationally Precise
You manage multiple responsibilities simultaneously without losing accuracy or professionalism. Scheduling, documentation, and follow-through are areas where you hold yourself to a high standard - because you understand that operational reliability is the foundation of a great client experience.
Genuinely Client-Centered
You are naturally warm and attentive, and you take real ownership of how clients feel throughout their visit - whether it is their first appointment or their fiftieth. You don't just greet people; you make them feel expected, valued, and well cared for.
Confident in Sales Conversations
You can discuss services, memberships, and retail products with knowledge and ease, guiding clients toward decisions that are right for them without pressure or awkwardness. You understand that education and trust do the selling.
A Collaborative Team Member
You add to the team environment rather than simply working in it. You support your providers, communicate clearly and professionally, and contribute to a culture that Castle Rock clients will notice and remember.
Growth-Oriented
You are open to feedback, take ownership of your development, and approach this role as a career opportunity - not just a position. Aurora invests in people who invest in themselves.
Responsibilities
Day-to-day duties at our Castle Rock, CO clinic.
Deliver a high-level, welcoming client experience from check-in through check-out
Manage provider schedules with accuracy, efficiency, and proactive communication
Coordinate daily treatment flow to keep appointments on time and service quality strong
Maintain accurate client records and process financial transactions with care and precision
Present and discuss services, treatment packages, and membership options with confidence
Support retail recommendations and client education on products and aftercare
Partner with providers to support strong rebooking rates and long-term client retention
Contribute actively to a professional, positive team culture that reflects Aurora's standards
How to Apply
Apply at auroramedicalspa.com/careers/open-positions. Our postings appear on third-party sites we don't control, and applications through those sites may not reach us. Aurora only contacts candidates from an email address ending in @auroramedicalspa.com and never asks for payment or your Social Security number during the interview process.
Qualifications
Required
Strong interpersonal and communication skills — warm, professional, and articulate
Ability to work effectively in a fast-paced, client-facing environment with shifting priorities
Genuine interest in the beauty, wellness, and medical aesthetics industry
Preferred
Experience in medical aesthetics, dermatology, dental, spa, or upscale hospitality
Familiarity with scheduling or practice management software
Local ties to Castle Rock or the greater Douglas County area
Compensation and Schedule
Detail
Information
Pay
Competitive - discussed during the interview process
Health Benefits
Medical, Dental, and Vision insurance
Retirement
401(k) with company match
Time Off
Paid holidays and PTO
Perks
Generous employee discounts on Aurora services and products

Employment type
Full-Time

Work arrangement
No