Service Coordinator

Overview
National Technology Integrators is a national AV, security, and IT contractor. Our key services include design and consulting, integration, and system support. At NTI, we stay curious and embrace the constantly evolving nature of our industry. We’re always looking at new technologies and techniques as they surface, ensuring that our services are up-to-date and that we provide the most value for our clients.
Description
The Service Coordinator is responsible for the daily execution and coordination of service operations, including service ticket management, technician scheduling, dispatching, billing support, and vendor coordination. This role ensures service requests progress efficiently from intake through completion while maintaining accurate documentation and communication with clients, technicians, and internal teams. The Service Coordinator serves as the operational hub of the Service Department, supporting timely delivery service and high-quality customer experience.
Responsibilities
Create review and update service work order and client records
Schedule and dispatch technicians
Monitor and follow up on open service calls
Provide client status updates
Review upcoming schedules and resolve conflicts
Verify completed service documentation
Process invoices, quotes, and change orders
Track RMAs and vendor activities
Coordinate with internal teams and subcontractors
Support departmental reporting and KPI tracking
Coordinate with Engineering, Project Management, Purchasing, Accounting, and Warehouse teams
Assist with project closeout and service transition activities
Support material procurement and subcontractor coordination for service activities
Ensure operational procedures are followed consistently
Qualifications & Requirements
Associate degree or 1 year of administrative experience.
Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities efficiently.
Excellent written and verbal communication skills for effective interaction with team members, contractors, and clients.
Keen attention to detail to maintain accurate records, documents, and reports.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and document management systems. Experience with Database software is a plus.
Ability to identify issues, troubleshoot, and find solutions promptly.
Capacity to work effectively in a team-oriented environment, collaborating with diverse professionals.
Ability to adapt to changing project requirements and handle unexpected challenges with composure.
Strong time management skills to prioritize tasks and meet deadlines consistently.
Benefits
Career Growth: Be part of a fast-growing company with ample opportunities for advancement.
Dynamic Environment: Work in a vibrant, fast-paced setting where your contributions make a real impact.
Team Spirit: Work with a team that values innovation, collaboration, and a good laugh.
Competitive Compensation: We offer a robust salary and benefits package that reflects your experience and commitment.
Competitive salary
Health, dental, and vision insurance options.
Retirement savings plan with employer match
Life Insurance and Disability
Paid time off and holidays
NTI is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, clients, partners and communities. We are proud to be an Equal Opportunity and Affirmative Action Employer providing opportunities to all employees and applicants without regard to race, sex, national origin, religion, age, disability, veteran status, genetic information, sexual orientation, gender identity and any other protected status in accordance with applicable law.

Employment type
Full-Time

Work arrangement
No