Pathology Account Liaison

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.
We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.
But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.
Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.
Position Summary
The Pathology Account Liaison serves as the key connection between pathology laboratories, ensuring smooth communication, specimen handling, and client satisfaction. This position is responsible for obtaining the specimen required to begin Caris’s testing, communicating case updates to internal teams and pathology related escalations. Considerable independent judgment is required to carry out assignments that have a significant impact on client experience and case activation.
Job Responsibilities
Timely and accurately facilitates the resolution of 125 or more discrepancies per day.
Responsible for adhering to the email turnaround time expectations
Quality check case work with a quality average of 96% of better.
Responsible for incoming attachments, timely discrepancy documentation and resolution
Meets compliance good documentation standards
Assist other team members with work as needed to ensure full completion of daily caseloads.
Meets all deliverables and goals set by the department leadership
Provides support to Caris Lab for quick resolution of specimen issues.
Builds strong customer relationships through client focus, professional demeanor, reliability, and timely responsiveness.
Responds to client emails, calls or fax inquiries regarding the tissue request letter, missing documents or specimen ordering requirements.
Provides attention to detail and problem-solving skills to quickly resolve specimen concerns
Utilizes the case manager system and other internal software to enter, gather and analyze data.
Evaluates client concerns, complaints, and specimen turnaround trends to recommend changes for improvement
Meets all regulatory agency requirements as they pertain to job function.
Executes other tasks and projects assigned by management.
Required Qualifications
High School diploma or equivalent required.
1-3 years of experience in a client services role where deductive reasoning is necessary and compelling evidence of related service skillsets is required.
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.
Preferred Qualifications
1-3 years of experience working in a customer support environment preferred.
1-3 years of Laboratory experience.
Bachelor’s degree preferred.
1-3 years of experience in a physician office environment, hospital environment or other patient healthcare setting highly preferred.
Proficiency in healthcare and medical terminology required.
Knowledge of HIPAA provisions and importance of privacy of patient data.
Physical Demands
Must possess ability to sit and/or stand for long periods of time.
Must possess ability to perform repetitive motion.
Ability to lift up to 30 pounds.
Training
All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.
Other
This position requires periodic travel and some evenings, weekends and/or holidays.
Potential for hybrid work schedule after 3 months of service and meet the eligibility requirements.
This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.
This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.