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Description supplied by the original job listing.
Sutherland is looking to hire a TEMPORARY IT / Help Desk Specialist for our Rochester NY office.
As an IT Specialist you will get to:
Deliver of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.
Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs.
Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems.
Document, maintain, repair, upgrade or replace hardware and software for laptop an d desktop systems and Support and troubleshoot user account information including rights, security, user groups, and email accounts.
Be the point of contact: the ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience.
Strengthen relationships: assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support.
Work alongside service delivery, and other IT team members to move/add/change service delivery programs, and constantly investigate into process improvement opportunities.
Our most successful candidates will have:
MUST be open to a temp (2 month) assignment
Able to work onsite at the Rochester NY facility.
Must have open availability
No less than 1-2 years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
Computer science or related degree(s) - A+ certification
Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell are a major plus
Employment type
Full-time
Work arrangement
No
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